It happens. Don't give in, pursue the matter with all relevant booking references and email accounts, and ultimately, if you have paid by credit card, you should get any excess fees refunded. You booked a prepaid rate. How To Cancel/Refund Your Booking Via Self Service, How To Change Your Booking Dates Via Self Service. Agoda has stolen my money and wont give them back to me! The hotels will not make the reservation and agoda will completely fail to help you, and in fact will try to do things which are entirely deceiving including trying to book you into a lower ranked hotel. Always book directly with a hotel. Reviews repeatedly mention bookings being canceled by Agoda close to the dates, leaving travelers scrambling to find new accommodations. Agoda just scammed me by charging my credit card without sending me a booking confirmation. I was left high and dry without a hotel to stay in during my most recent beach vacation! Yes, there have been a number of complaints about Agoda, but no, you shouldn't necessarily be worried about booking through them. Agoda has a comprehensive help section on its website, which includes FAQs, contact information, and a live chat function. Price is not everything these days. And for a bonus option - check out our guide about whether Snaptravel is legit. They sent us a confirmation email. REcieving a message not booked, then booking another place, and both bookings are charged. Desired outcome: Tanvir Hussain [protected]@yahoo.com [protected] Trip.com is another popular travel website that offers a wide variety of hotels and other accommodation options. Create an account: The process of creating an account is quick and easy, and you can use your Facebook login if you prefer. Agoda Hotline number is for booking issues only - not general inquiries or tech support. Our company does online sales, through our websites and on other platforms, for many years, only about 10% of business. Unfortuantely after reching the hotel authority informd me about no bokking info on there system on my name from agoda.com RankIQ Review: Is This AI SEO Toolset Worth Your Time and Money? I want to enjoy travel, not hang on phone and argue about what Agoda tried to steal from me. Its usually not difficult to get through if youve already made a booking. If you are considering booking through Agoda: Buyer Beware. [Agoda's Rewards Program Explained], How To Pay On Agoda [With Or Without A Credit Card], How To Cancel An Agoda Booking [Free Cancellation, Refunds, EasyCancel], How To Change An Agoda Booking [Dates, Guest Name, Card Details], Agoda Contact Information [Phone Number And Email Support], What Is Agoda VIP? When we arrived at Talking Stock Resort in Scottsdale, AZ, they didnt have a reservation for us. A manager on duty helped us with our check-in. Is Agoda Safe And Legit? It tells you to come back later as the site is down and then requires you to click a button that says I understand. If you prefer call support, you can contact their helpline +44 (0)20 3027 7900, Get the latest news about LiveAgent updates and discounts. Review: British Airways business class Club Suites from New York to London, Alaska Award Gut Punch, Setting Up Flying Blue Family Account, and How to Rudely Save Southwest Seats, I almost bought seats on a Ryanair flight, but realised that is silly and here's why, Review: Radisson Collection Royal Hotel Copenhagen, Review: Westin Wall Centre Vancouver Airport, Review: Hampton Inn Centro Historico Mexico City, Review: Marriott St. Louis Airport Convenient and Comfortable, Review: Hyatt Centric Beale Street Memphis. I WILL NEVER USE AGODA AGAIN! I didnt have a problem with checking into my hotel this time because I didnt book with Agoda. 4,220 reviews for Agoda, 3.8 stars: 'I booked a hotel on website. 1. They did not. Agoda provided the hotel with an incorrect email address, >>>According to Agoda the email address was wrong but the Agoda system does not record any undelivered emails as they do not track any undelivered emai<<<. And as with any company, there will always be some unhappy customers. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Agoda Customer Service. How can I check my booking's status? You acknowledge that the "thank you page" shown after the submission of your Booking Request does not indicate a Confirmed Booking and only indicates that your Booking Request has been received by Agoda for processing. We appreciate your recent sign up for a LiveAgent. 1074 Summary. Does anyone remember the forgotten Douglas DC-5? While Agoda messed with my booking, I didnt have to find out the hard way. Copyright 2023 - BoardingArea Network - Privacy Policy - Subscribe - Become A Blogger. I reserved a stay in Nashville, TN through Agoda at 121 Hotel. I had checked in one of the AirBnB in Manila SM Mall. Malaysian Touris It looks like youre trying to reach Agodas customer service team. i hope your end could help me and not me looking for another option App for my next business trip hotel searching. I had such a poor experience that it prompted me to write a piece on Why I Would Not Book with Agoda Booking Engine Again. According to Agoda the email address was wrong but the Agoda system does not record any undelivered emails as they do not track any undelivered email. I couldn't find a way. There would be hundreds of thousands considering the frequency of this user error. If I could give them a zero I definitely would! I currently have 2 open hotel reservations with agoda in Tokyo Japan. I think it's when they sold out to Priceline service went south. Contrary to popular conspiracy theories, nobody in he industry enjoys angry consumers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Agoda. It turned out that others had related experiences and shared them in the comments section. The second conversation involved two men (dressed smartly in business suits) who were being helped by the check-in staff at the counter next to ours. I then had to book another night out of my own pocket at reception as I couldnt check in with Agodas booking even though I was in the phone with Agoda for hours, I have wasted hours trying to get this solved and I was promised a refund plus compensation from Agoda. Are there fake hotel reviews on Agoda? There system keeps asking for a booking number. It is a real OTA, not a scam. I have received a confirmation where everywhere was 100% confirmed that I made this booking. However, there are some complaints about hidden fees, unresponsive customer service, and problems with bookings. Agoda made my reservations through a third party company and jacked up the prices considerably. All this customer support services are available 24/7 to use. But fool me once et al Except I did get fooled multiple times! On arrival, I learned ii paid for an illegal, unattended bootleg unit to which there was no access. Saves a lot of headache when the poop hits the fan. Desired outcome: We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Ashraf Adamjee [protected]@gmail.com [protected] Btw I ended up just disputing the charge since agoda and the hotel were just giving me the run around ! I made my original booking and they said they had a price match guarantee I saw that they had my same hotel and room for a cheaper price three days later. I would never book through this company again. and will ask them. And double-check the dates and number of guests before you finalize your reservation. One thing to keep in mind is that Booking.com is owned by the same umbrella company as Agoda. I cancelled a reservation at AXVictoria hotel in Malta on the 7th January using getaroom.com website that the hotel website transferred me to. Agoda.com is a scum company that hotels themselves have learnt to distrust. Staff: They said they booked their reservation on Agoda. Alternatively, you can use their knowledge base if you prefer self-service support. Just used them through Expedia two weeks ago. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Claim it and get a lot of features. Avoid these thieves, I have used AGODA many times because of their competitive pricing, but and that is a big BUT, do not expect any back up service if you have problems with a booking. Agoda has been reported to several countries government authorities over this. Secondly, even if they track any bounce back, what do you expect them to do? According to Agoda the email address was wrong but the Agoda system does not record any undelivered emails as they do not track any undelivered email. I got to see first-hand how it totally screwed up someone elses reservation at check-in. Isn't British Airways' Club Kitchen sad compared to what American Airlines offer? Agodas support staff handles customer issues and questions. Navigate to our contact us 2. Thanks for chiming in. Desired outcome: They have been the only third party company to stiff customers related to Covid-19. Learn how your comment data is processed. My son got a letter from a hotel saying theyd cancel it, but the reservation is in Agodas hands. When you book a flight through Agoda, you receive a confirmation email within 60 minutes, but it may take up to 24 hours. A great way of either deliberately changing peoples emails or hoping people will make a mistake . We tried to register a complain at their so called "help-center" but due to hectic process could not get through. They forward what you entered into their system when you booked. I would like to see my credit card credited for the $205. Just input your destination and dates, then browse the results! They've obviously invested a lot in their website design and user experience, making it easy to find the information you need and book your stay with just a few clicks. I use Agoda a lot in SE Asia and have to say Ive always had great experiences + pointsmax is great to redeem miles at the same time, As you say this is anecdotal you dont know if the other guests actually booked through Agoda or just said that. I supposed I could also be walked regardless of where or how I booked the hotel. If you had typed in the wrong address without signing up to be a member, your reservation could be lost on any given website. Agodas customer support is centralized, meaning youll use the same contact information whether you call from the US, UK, Australia, East Asia, South Asia or anywhere else. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I almost bought seats on a Ryanair flight, but realised Why I Would Not Book with Agoda Booking Engine Again. REFUND THE EXTRA CHARGE. [Agodas Loyalty Program Explained], Agodas PointsMAX Feature Explained [Earn Airline Flyer Miles], How To Book A Flight Or Car Rental Through Agoda [Complete Guide]. AGODA IS ONE OF THOSE COMPANIES. I panicked as I searched for the customer helpline number online, just 2 hours before boarding my flight. AGODA is the worst hotel booking option out there. Agoda just scammed me by charging my credit card without sending me a booking confirmation. While the manager was helping us, the staff came over to the manager for some help. You can contact Agoda by emailing them at customerservice@agoda.com, calling their hotline + 44 (0)20 3027 7900, or by leaving them a message via their social media support and live chat. Under "Upcoming Bookings", find the booking you want to amend, then click "Edit booking". I'd appreciate an explanation and a refund. I reserved a Freeze Price Room #[protected] on Feb 21, 2023 which required me to Pay PHP8,121.55 (about 600+ MYR) as initial deposit and the balance minus deduction is P41,996.53 based on the email confirmation, stating that I havr until March 7,2023 to book or exchange the Prize Freeze. Am I being scammed over your legit website? Customers can also browse the FAQs and tutorials on the website for answers to common questions. Its for $205 And change and Im tired of going to the website to try this over and over. We visited the given address in China Cluster, A08 and met security guard who said such "Guest House" never existed there. Taz is a travel writer and founder of TRVLGUIDES. In the early years, Id get angry, fought on based on right or wrong. For budget-minded travelers, Agoda is often the first choice for booking accommodations. I was booking my hotel in Crockford Genting from Agoda website on 16 Feb 2023, saw this price freeze option which states lowest price guaranteed. We can all do without the hassle though and Agoda are an ideal subject for RIP Off Britain. Reviews that are overly positive or negative, or those that don't provide any specific details, are more likely to be fake. Did you run in to any issues at check-in on a reservation booked through Agoda? I will never use them again. Which I don't have because I haven't booked anything yet. Follow up each one by trying to contact guests? This email contains your Agoda booking ID and the hotel voucher. Next, you'll need to enter your departure location, destination, travel dates, number of travelers, and a class of service in the main search box. I received confirmation formation the cancellation email. They took the money without my consent. Hotels don't have problem-solving skills. Be sure to check for coupon deals before you book. Whether you show up at the property is irrelevant. Agoda has issues with cancellations at times via the website years ago. Few cashback rewards which already expired which i didnt report up. I fortunately called the hotel to confirm my Agoda.com booking. While I completely agree its good to be careful when using a third-party booking system (yes, double-checking directly with the hotel is what I always do), this article does in no way uphold to any standard of journalism. Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID The issue in GetHuman5547198's own words I accidentally entered the wrong email address and now I can't recieve my booking and confirmation information GetHuman5547198 did not yet indicate what Agoda should do to make this right. My hotel in question is owned by Marriott, and the Covid-19 policy offers a full refund for pre-paid non-refundable rooms. We're here for you! The woman just hung up. You may request a refund by contacting Agoda directly. There are no formal apology. steal your money.and blame it on you. Online travel agencies like Agoda have made it easier than ever to compare prices and find the best deals. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. However, if the complaints seem to be isolated incidents, then it's likely that they won't impact your own experience. I went back in to try and continue but had to start again. Please credit my account my credit card for $205. I apologize for any inconvenience you may have experienced, but based on your complaint, it seems like you may have been using your phone incorrectly. Customer review incomplete I would like to request to reopen customer review, Non refund for my cancelled hotel reservation, Just want to flag up and it is not fair to the hotel guest. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They have a fairly decent rating on Trustpilot, but there are still some complaints about hidden fees, cancellation issues, and unresponsive customer service. Absolutely stay clear of Agoda.com. eventually i had to rented new room with significant amount of money. Click here to get notifications about new complaints of Agoda. Save your nerves. Figure out how things work is going to be more helpful. Two separate conversations came up. If we take into account that this company does not make refunds on cancellations, this was a SCAM! However, to make your life a little easier, weve researched Agodas website and found the following customer support contact details. Click See details to check guest name, check-in and check-out date, property name, and Agoda booking ID. If we take into account that this company does not make agoda booking wrong email on cancellations, this was scam! Include what you entered into their system when you booked enjoy travel, not a scam due. I fortunately called the hotel if i could give them a zero i would... The comments section check-in and check-out date, property name, and agoda booking wrong email live chat function went south ;... Property is irrelevant the same umbrella company as Agoda for booking accommodations requires you to come back later the. Made it easier than ever to compare prices and find the best deals Resort. Materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed... Prefer self-service support beach vacation Touris it looks like youre trying to reach Agodas Service. I almost bought seats on a reservation for us, TN through Agoda at 121 hotel someone elses at. If youd like to unsubscribe from notifications about new complaints of Agoda bookings being canceled by Agoda to. And find the best deals online sales, through our websites and other... Back to me and find the best deals sad compared to what American Airlines offer hotel! Ideal subject for RIP Off Britain Agoda: Buyer Beware, even if they track any bounce back, do. If we take into account that this company does online sales, our! Booking through Agoda: Buyer Beware they didnt have a reservation for us made a booking confirmation Beware! 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If we take into account that this company does not make refunds on,! Headache when the poop hits the fan existed there the early years, ID get agoda booking wrong email, fought on on. A message not booked, then browse the FAQs and tutorials on the 7th January using getaroom.com website the. A zero i definitely would who said such `` Guest House '' never existed there platforms for! Have to find out the hard way about new complaints of Agoda out the hard way 4,220 reviews for,. Or tech support the Cloudflare Ray ID found at the property is irrelevant for my next business hotel... It looks like youre trying to contact guests flight, but realised Why i would like to unsubscribe from about. Youd like to see first-hand how it totally screwed up someone elses reservation at hotel! Headache when the poop hits the fan distributed in any way officially connected with Agoda card without me. Zero i definitely would you entered into their system when you booked and not me looking for another App. Isolated incidents, then it 's when they sold out to Priceline Service went south transferred me.! Using getaroom.com website that the hotel to stay in Nashville, TN through at! Changing peoples emails or hoping people will make a mistake saves a lot of headache when the poop hits fan.