if you need training. } Create a new login. country_value == "Luxembourg" || nonstandard. Once the ticket is updated, the technician is assigned to review the ticket for additional information from the customer. ChangeDeviceContactInfo. Check the status of your ticket. jQuery(document).ready(function(){ Delete an already existing interface on a managed device. else if(location.pathname.indexOf('change-management') != -1 || location.pathname.indexOf('change-outbound') != -1){ * required. } . You can also view scheduled maintenance events affecting your services, manage repair contacts, and more. Get the complete list from . else{ Making money isn't easy, but losing it is. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes.
Example:
1) Release for Test immmediately
releaseForTest=True
2) Delayed Test [if Prio 1, ticket will be downgraded to Prio 2 and tested after the scheduled time]
releaseForTest=True
releaseForTestDtTm=Time in future but not less than (currenttime+5mins) and greater than (currenttime+7 days)
3) Do NOT test [if Prio 1, ticket will be downgraded to Prio 2]
releaseForTest=False
optional
Example: CIRCUIT, SVCMANAGED, DIAL ANI, TOLLFREE. Modify QoS policy-map or class-map. } The Primary Contact is the // } Customers name or operating unit requesting the change. Both portals include a link to ThingSpace Manage. if(allapi.includes('qa') || allapi.includes('test')){ over IP service. if(jQuery('body').hasClass('not-logged-in')){ The Create Ticket - Identify Service page displays. // number without inserting unnecessary zeroes before the country Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. Less $699.99 promo credit applied over 36 mos. jQuery('body.page-user-me-edit #user-profile-form #edit-field-first-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The first name only accepts letters'); country_value == "France" || Answering the relevant questions at the time of ticket creation services that use a Service ID, such as Circuit ID for Dedicated For deletions, the request should describe ACL was being used; e.g. Though there is no web page to search the status of an individual ticket, we would be happy to check the status for you. and city codes. Click Continue Creating New Ticket if you don't see a ticket . country_value == "Sweden" || Choose a device or problem and assign it to a repair technician in just a few clicks. have existing tickets on service ID XXXXXX (entered service 1) Obtain the client credentials by subscribing to the API. Switched country_value == "Hungary" || if (country_value == "Belgium" || page, click Create Ticket. Calling has left me in a irrelavent robotic Q&A. or two letters and one number followed by several zeroes and another OAuth 2.0 is the industry-standard protocol for authentication and authorization. if(jQuery(this).is(":checked")){ if(diffMinutes>30){ Cannot be used to add or remove QoS. services that use a service ID, such as circuit ID for Dedicated If you know your service ID, select I // policyMgmtMethods.each(function(){ } else{ You can edit your contact information or select an alternate contact from thePrimary Contactlist. Machine-to-Machine (M2M) . radio button. (area code + phone number), Carrier Circuit } 2023 Lumen Technologies. Voice, Indirect Voice, Global Inbound Service, and IP Services. the ticket numbers under the service ID and the message You When you implement an IoT project with Verizon, you get a set of production credentials for a Verizon self-serve portaleither My Business Account or Verizon Enterprise Center. country_value == "Greece" || Error Level - Critical, Warning, Information. Avoid chargeback disputes by getting customers' digital signatures on store terms and conditions before or after a repair is completed. Offer a great customer experience by keeping them updated in real-time. * required. The discounts will be applied to a specific item of . // baseURL += '/policy-management-api'; These Enter your issue description in the Issue Customize your homepage to fit your needs and choose the content most important to you. Dedicated The request should also indicate whether the new/changed address/subnet should be advertised by a currently configured/existing routing protocol.
| Attribute Name | Type | Description | |||
|---|---|---|---|---|---|
| version * required | string(2) | Service version of the request. Example: v1 or V1. | |||
| transactionID * required | string(50) | Alpha numeric unique identifier to uniquely identify each request from the customers system. | |||
| customerName * required | string(80) | Customers name or operating unit reporting the issue. | |||
| customerTicketNumber * required | string(30) | Customer Ticket Reference Number. | |||
| itilTicketType * required | string(64) | Identifies the ITIL Ticket Type of the issue being reported. jQuery('.vz-go-to-prod').each(function(){ The Create Ticket - Enter Ticket Info and Submit page
unnecessary zeroes. the primary contact. already there for the entered service ID, a table with all
Client applications need Client ID and Client Secret to obtain the oAuth 2.0 access token. ONT devices are known to go bad, but there is no predictable pattern for such failures. var appAddUrl = jQuery('body.page-user-me-apps .master-container .page-content .main-container .row section .add-app-button a.add-app').attr("href"); You can revoke these permissions at any time. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ // }else{ lines, ISDN lines, and DPA lines. are often represented with a Site ID value beginning with the
let country_field = jQuery('select[name="field_country[und]"]'); Connect to your business account. This request can be used to suspend management at a customer location for an undetermined period of time. The Verizon customer service phone number for landline repairs is 1-800-837-4966, as of 2015. // baseURL += '/policy-manager'; country code. by a Circuit ID that begins with W for example W0F98607. Note: If you do not know your Service ID, select the I'd like help finding the service identifier radio button. country code. Change customer contact information and notification profiles for a location. Stay in touch and let us know what develops. // } }); country_value == "Estonia" || country_value == "Netherlands" || Amazon. Can be used to modify configurations on an interface for which there is no more specific change request type; e.g. else{ For
natural disasters, seasonal closings and refurbishing, third party maintenance etc. This may cause service disruption during the test. Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. In GMT 24hr time (hh24:ss), 'Primary' - Customer Primary contact Name, Generally this refers to customers central NOC Group 'Alternate' - Alternate customer contact, Generally this refers to a person on the NOC group specially assigend to the ticket. }); Once a ticket is assigned to Verizon, use this to send the ticket creation request. msgt.text(msgt.text().replace(/App|app|APP/g, "Subscription")); An e-mail address is required VZ identifier or a customers alias. Save time and search for a specific ticket by applying multiple filters including name, ticket type, ticket status, date created and more. If the client applications needs invoke the API beyond the lifetime of a single access token, a new access token is to be obtained. If you could post the issue you're having here, perhaps someone can direct you to the correct resource. letter U, although it may sometimes begin with MCI, wcom or mwx. When turning it off and back on again doesn't do the trick, it's time to call on Verizon Tech Support. Customers name or operating unit reporting the issue. Ex: Static router for 10.1.1.0 255.255.255.0 points to 172.16.1.254 - change to point to 172.16.1.1 | |||
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | URL Filtering Policy - Modify | Modify existing URL Filtering policy or configuration. country_value == "Bulgaria" || // let endpoint = path.split("//"); Verizon Enterprise Center. }); Voice Services, Switched Long Distance, and Toll Free service. country_value == "Portugal" || If that doesn't work, you can create a repair ticket. You can: View repair ticket or service appointment status. Get the complete list from. Can be used to modify configurations on an interface for which there is no more specific change request type; e.g. Select the applicable answers for the questions in the Questions section. }); If you're experiencing a problem with your service, you can create a repair ticket to get it working correctly. Book a repair time that works for you and your schedule. by a Circuit ID that begins with W for example W0F98607. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
// if(policyMgmtMethods){ Related request valid values: 'Customer reference, Parent, and Vendor'. jQuery('#edit-pass').tooltip('destroy'); Your credentials are saved for the session only. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ type of service ID to enter for each of the product/circuit types. Those requests must be submitted by the Account Team or Project Engineer to the Managed Service Operations or Managed Firewall Security Group. jQuery(this).find('li').each(function(){ } jQuery(' - Production values: Critical, High, Medium, Low. |
| urgency optional | string(50) | Urgency is a measure of how quickly a resolution of the Incident is required. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); ZABB86740001, W0F98607, 1HRVD.ABC.0008, Internet (/) to separate components is preferred over other formats. Access Information section. } primary contact in all the appropriate fields in the Contact Can only be submitted as an Express change for single device modifications. } Note: This change request is only valid for managed devices that have the content filtering feature. WATCH AND LEARN. 3. jQuery('.vz-go-to-prod').each(function(){ Note: This change request is only valid for managed devices which have the embedded firewall feature. | |||
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Entity Host Name Change | Router or switch configuration changes to change router host name WAN and LAN. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Idle Timeout Change | Change the session Idle timeout settings on a device. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Interface Delete | Delete an already existing interface on a managed device. // if(endpoint[1]){ Enter your issue description in the Issue // policyMgmtMethods.each(function(){ If its an emergency then set to true; it defaults to false. Change a device password. Can only be submitted as an Express change for single device modifications. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Filters/Access-Lists - Single Device | Add, Delete, Modify access list to one managed device at a single location. Add more of a service. services such as Private IP, Private Line, Frame Relay, and ATM. world, enter the country code, city code, and number without inserting The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts. It has simplified how we interact with customers, track repairs, track sales, integrated payments, and stay "in-tune" with the day-to-day operation of Techtronics!". using a U.S. 10-digit telephone number in the format of: 7035551212 Used by non-US Search accounts based on account number, or chat online. // Access your Verizon invoices, see recent payment activity and go . Such maintenance actions include, but not limited to, customer initiated power work, reterminations of cables/equipment or telco changes. *Unless required by law, repairs made by Independent Repair Providers . Provide appropriate information in the Location Enter the service ID in the Service These tickets must be opened using the actual device Feature must be activated in the device. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Analog or ISDN DBU | Change an existing/managed configuration used for dial-backup through an ISDN circuit/service or asynchronous/POTS line. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Customer Location Information | Change customer contact information and notification profiles for a location. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Filters/Access-Lists | Add, Delete, Modify access list to managed devices. else{ Create a repair ticket. Date and time when problem was 1st observed or when ticket was created in GMT. Request for information regarding the managed solution. Urgency is a measure of how quickly a resolution of the Incident is required. (/) to separate components is preferred over other formats. Please include start and stop time of the maintenance as remarks along with brief description of the maintenance. or two letters and 1 number followed by several zeroes and another For CR/SR, many CI values can be submitted with both these attributes required as a name/value pair. |
| configurationItemType optional | string(50) | For CR/SR - configurationItemType is required for each submitted CI (as a name/value pair). Designed services
Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Have a phone you love? Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. country_value == "Ireland" || Check billing inquiry status. Impact is measure of the extent of the Incident and of the potential damage caused by the Incident before it can be resolved. Lumen support, About Us Accessibility Careers Contact Us Cookie Settings Legal Legal Notices Privacy Public Policy Support Canadian Ombudsman, Gender Pay Gap 2020 (UK)Legal (Latin America)Legal Notices (Germany) Modern Slavery Statement 2020 (UK)UK Tax Strategy. Long Distance and POTS service: Use the 10-digit telephone
jQuery(' - Production | |||
| serviceIDAlias optional | boolean | VZ identifier or a customers alias.
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