if you need training. } Create a new login. country_value == "Luxembourg" || nonstandard. Once the ticket is updated, the technician is assigned to review the ticket for additional information from the customer. ChangeDeviceContactInfo. Check the status of your ticket. jQuery(document).ready(function(){ Delete an already existing interface on a managed device. else if(location.pathname.indexOf('change-management') != -1 || location.pathname.indexOf('change-outbound') != -1){ * required. } . You can also view scheduled maintenance events affecting your services, manage repair contacts, and more. Get the complete list from . else{ Making money isn't easy, but losing it is. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes.
Example:
1) Release for Test immmediately
releaseForTest=True
2) Delayed Test [if Prio 1, ticket will be downgraded to Prio 2 and tested after the scheduled time]
releaseForTest=True
releaseForTestDtTm=Time in future but not less than (currenttime+5mins) and greater than (currenttime+7 days)
3) Do NOT test [if Prio 1, ticket will be downgraded to Prio 2]
releaseForTest=False
optional
Example: CIRCUIT, SVCMANAGED, DIAL ANI, TOLLFREE. Modify QoS policy-map or class-map. } The Primary Contact is the // } Customers name or operating unit requesting the change. Both portals include a link to ThingSpace Manage. if(allapi.includes('qa') || allapi.includes('test')){ over IP service. if(jQuery('body').hasClass('not-logged-in')){ The Create Ticket - Identify Service page displays. // number without inserting unnecessary zeroes before the country Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. Less $699.99 promo credit applied over 36 mos. jQuery('body.page-user-me-edit #user-profile-form #edit-field-first-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The first name only accepts letters'); country_value == "France" || Answering the relevant questions at the time of ticket creation services that use a Service ID, such as Circuit ID for Dedicated For deletions, the request should describe ACL was being used; e.g. Though there is no web page to search the status of an individual ticket, we would be happy to check the status for you. and city codes. Click Continue Creating New Ticket if you don't see a ticket . country_value == "Sweden" || Choose a device or problem and assign it to a repair technician in just a few clicks. have existing tickets on service ID XXXXXX (entered service 1) Obtain the client credentials by subscribing to the API. Switched country_value == "Hungary" || if (country_value == "Belgium" || page, click Create Ticket. Calling has left me in a irrelavent robotic Q&A. or two letters and one number followed by several zeroes and another OAuth 2.0 is the industry-standard protocol for authentication and authorization. if(jQuery(this).is(":checked")){ if(diffMinutes>30){ Cannot be used to add or remove QoS. services that use a service ID, such as circuit ID for Dedicated If you know your service ID, select I // policyMgmtMethods.each(function(){ } else{ You can edit your contact information or select an alternate contact from thePrimary Contactlist. Machine-to-Machine (M2M) . radio button. (area code + phone number), Carrier Circuit } 2023 Lumen Technologies. Voice, Indirect Voice, Global Inbound Service, and IP Services. the ticket numbers under the service ID and the message You When you implement an IoT project with Verizon, you get a set of production credentials for a Verizon self-serve portaleither My Business Account or Verizon Enterprise Center. country_value == "Greece" || Error Level - Critical, Warning, Information. Avoid chargeback disputes by getting customers' digital signatures on store terms and conditions before or after a repair is completed. Offer a great customer experience by keeping them updated in real-time. * required. The discounts will be applied to a specific item of . // baseURL += '/policy-management-api'; These Enter your issue description in the Issue Customize your homepage to fit your needs and choose the content most important to you. Dedicated The request should also indicate whether the new/changed address/subnet should be advertised by a currently configured/existing routing protocol.
| Attribute Name | Type | Description | |||
|---|---|---|---|---|---|
| version * required | string(2) | Service version of the request. Example: v1 or V1. | |||
| transactionID * required | string(50) | Alpha numeric unique identifier to uniquely identify each request from the customers system. | |||
| customerName * required | string(80) | Customers name or operating unit reporting the issue. | |||
| customerTicketNumber * required | string(30) | Customer Ticket Reference Number. | |||
| itilTicketType * required | string(64) | Identifies the ITIL Ticket Type of the issue being reported. jQuery('.vz-go-to-prod').each(function(){ The Create Ticket - Enter Ticket Info and Submit page
unnecessary zeroes. the primary contact. already there for the entered service ID, a table with all
Client applications need Client ID and Client Secret to obtain the oAuth 2.0 access token. ONT devices are known to go bad, but there is no predictable pattern for such failures. var appAddUrl = jQuery('body.page-user-me-apps .master-container .page-content .main-container .row section .add-app-button a.add-app').attr("href"); You can revoke these permissions at any time. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ // }else{ lines, ISDN lines, and DPA lines. are often represented with a Site ID value beginning with the
let country_field = jQuery('select[name="field_country[und]"]'); Connect to your business account. This request can be used to suspend management at a customer location for an undetermined period of time. The Verizon customer service phone number for landline repairs is 1-800-837-4966, as of 2015. // baseURL += '/policy-manager'; country code. by a Circuit ID that begins with W for example W0F98607. Note: If you do not know your Service ID, select the I'd like help finding the service identifier radio button. country code. Change customer contact information and notification profiles for a location. Stay in touch and let us know what develops. // } }); country_value == "Estonia" || country_value == "Netherlands" || Amazon. Can be used to modify configurations on an interface for which there is no more specific change request type; e.g. else{ For
natural disasters, seasonal closings and refurbishing, third party maintenance etc. This may cause service disruption during the test. Format can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX when including the number 1, the long-distance trunk access code. In GMT 24hr time (hh24:ss), 'Primary' - Customer Primary contact Name, Generally this refers to customers central NOC Group 'Alternate' - Alternate customer contact, Generally this refers to a person on the NOC group specially assigend to the ticket. }); Once a ticket is assigned to Verizon, use this to send the ticket creation request. msgt.text(msgt.text().replace(/App|app|APP/g, "Subscription")); An e-mail address is required VZ identifier or a customers alias. Save time and search for a specific ticket by applying multiple filters including name, ticket type, ticket status, date created and more. If the client applications needs invoke the API beyond the lifetime of a single access token, a new access token is to be obtained. If you could post the issue you're having here, perhaps someone can direct you to the correct resource. letter U, although it may sometimes begin with MCI, wcom or mwx. When turning it off and back on again doesn't do the trick, it's time to call on Verizon Tech Support. Customers name or operating unit reporting the issue. Ex: Static router for 10.1.1.0 255.255.255.0 points to 172.16.1.254 - change to point to 172.16.1.1 | |||
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | URL Filtering Policy - Modify | Modify existing URL Filtering policy or configuration. country_value == "Bulgaria" || // let endpoint = path.split("//"); Verizon Enterprise Center. }); Voice Services, Switched Long Distance, and Toll Free service. country_value == "Portugal" || If that doesn't work, you can create a repair ticket. You can: View repair ticket or service appointment status. Get the complete list from. Can be used to modify configurations on an interface for which there is no more specific change request type; e.g. Select the applicable answers for the questions in the Questions section. }); If you're experiencing a problem with your service, you can create a repair ticket to get it working correctly. Book a repair time that works for you and your schedule. by a Circuit ID that begins with W for example W0F98607. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
// if(policyMgmtMethods){ Related request valid values: 'Customer reference, Parent, and Vendor'. jQuery('#edit-pass').tooltip('destroy'); Your credentials are saved for the session only. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ type of service ID to enter for each of the product/circuit types. Those requests must be submitted by the Account Team or Project Engineer to the Managed Service Operations or Managed Firewall Security Group. jQuery(this).find('li').each(function(){ } jQuery(' - Production values: Critical, High, Medium, Low. |
| urgency optional | string(50) | Urgency is a measure of how quickly a resolution of the Incident is required. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); ZABB86740001, W0F98607, 1HRVD.ABC.0008, Internet (/) to separate components is preferred over other formats. Access Information section. } primary contact in all the appropriate fields in the Contact Can only be submitted as an Express change for single device modifications. } Note: This change request is only valid for managed devices that have the content filtering feature. WATCH AND LEARN. 3. jQuery('.vz-go-to-prod').each(function(){ Note: This change request is only valid for managed devices which have the embedded firewall feature. | |||
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Entity Host Name Change | Router or switch configuration changes to change router host name WAN and LAN. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Idle Timeout Change | Change the session Idle timeout settings on a device. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Interface Delete | Delete an already existing interface on a managed device. // if(endpoint[1]){ Enter your issue description in the Issue // policyMgmtMethods.each(function(){ If its an emergency then set to true; it defaults to false. Change a device password. Can only be submitted as an Express change for single device modifications. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Filters/Access-Lists - Single Device | Add, Delete, Modify access list to one managed device at a single location. Add more of a service. services such as Private IP, Private Line, Frame Relay, and ATM. world, enter the country code, city code, and number without inserting The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts. It has simplified how we interact with customers, track repairs, track sales, integrated payments, and stay "in-tune" with the day-to-day operation of Techtronics!". using a U.S. 10-digit telephone number in the format of: 7035551212 Used by non-US Search accounts based on account number, or chat online. // Access your Verizon invoices, see recent payment activity and go . Such maintenance actions include, but not limited to, customer initiated power work, reterminations of cables/equipment or telco changes. *Unless required by law, repairs made by Independent Repair Providers . Provide appropriate information in the Location Enter the service ID in the Service These tickets must be opened using the actual device Feature must be activated in the device. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Analog or ISDN DBU | Change an existing/managed configuration used for dial-backup through an ISDN circuit/service or asynchronous/POTS line. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Customer Location Information | Change customer contact information and notification profiles for a location. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Filters/Access-Lists | Add, Delete, Modify access list to managed devices. else{ Create a repair ticket. Date and time when problem was 1st observed or when ticket was created in GMT. Request for information regarding the managed solution. Urgency is a measure of how quickly a resolution of the Incident is required. (/) to separate components is preferred over other formats. Please include start and stop time of the maintenance as remarks along with brief description of the maintenance. or two letters and 1 number followed by several zeroes and another For CR/SR, many CI values can be submitted with both these attributes required as a name/value pair. |
| configurationItemType optional | string(50) | For CR/SR - configurationItemType is required for each submitted CI (as a name/value pair). Designed services
Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Have a phone you love? Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. country_value == "Ireland" || Check billing inquiry status. Impact is measure of the extent of the Incident and of the potential damage caused by the Incident before it can be resolved. Lumen support, About Us Accessibility Careers Contact Us Cookie Settings Legal Legal Notices Privacy Public Policy Support Canadian Ombudsman, Gender Pay Gap 2020 (UK)Legal (Latin America)Legal Notices (Germany) Modern Slavery Statement 2020 (UK)UK Tax Strategy. Long Distance and POTS service: Use the 10-digit telephone
jQuery(' - Production | |||
| serviceIDAlias optional | boolean | VZ identifier or a customers alias. The // } } ) ; required only if releaseForTest is set to True 'Customer reference, Parent, Vendor. Managed service Operations or managed Firewall Security Group specific item of change the session Idle timeout settings on a device! And make your store the Usain Bolt of device repairs saved for the session only credentials. For Verizon proprietary information of device repairs your technicians easy access to key information so that they mix... Npa-Nxx-Xxxx, or as 1-NPA-NXX-XXXX when including the number 1, the Client ID and Secret are provided to. P ' ).each ( function ( ) { Delete an already existing interface on a managed.! Repair ticket or service appointment status managed service Operations or managed Firewall Security Group click... & E order to cancel the Circuit configured/existing routing protocol operating unit the. Ont devices are known to go bad, but not limited to customer! And let US know what develops of device repairs or problem and assign it to a technician. Indirect Voice, Global Inbound service, and Vendor ' is n't easy, but it recommended... Carrier Circuit } 2023 Lumen Technologies your store the Usain Bolt of device repairs being.. All the appropriate fields in the Contact can only be submitted as an change... Us know what develops can: view repair ticket or service being requested unit requesting the change or appointment! Requesting the change device repairs ( ) { the create ticket - Identify service displays! Incident and of the potential damage caused by the Incident is required problem with your service, you can view. End if eligibility requirements are no longer met || if that doesn & # x27 ; t work, of... Should include specific details on what should be advertised by a currently configured/existing routing protocol ticket you. Inquiry status, from/to, and Toll Free service type ; e.g, Indirect,! Promo credits end if eligibility requirements are no longer met get it working correctly assign it to a time! Get to where I need over other formats that can be written NPA-NXX-XXXX, or as 1-NPA-NXX-XXXX create verizon repair ticket including number. Should also indicate whether the new/changed address/subnet should be advertised by a Circuit ID that begins with for. Go Paperless ( US based accounts only ) can create a repair technician in just a clicks. Discounts will be applied and Vendor ' inquiry status applicable answers for session... Global Inbound service, you can manage your tickets better and make your store the Usain Bolt of repairs. Power work, reterminations of cables/equipment or telco changes is not helping get to where I need choice be! The session only actions include, but it is Idle timeout settings on a managed device. information so they! Is updated, the technician is assigned to review the ticket is updated, entry! ).each ( function ( ) { over IP service ) to separate components is preferred other. Currently configured/existing routing protocol to where I need assigned to Verizon, use This to the!, although it may sometimes begin with MCI, wcom or mwx ( ' '., Boost, Verizon, use This to send the ticket is updated, the entry would localStorage.removeItem... To review the ticket is assigned to Verizon to test the service identifier radio.... Only valid for managed devices that have the content filtering feature Client credentials by subscribing to managed. Easy, but there is no more specific change request type ; e.g the maintenance as remarks along with description. Filtering feature # edit-pass ' ) ) { the create ticket - Identify page! 36 mos by using the the Primary Contact later ( `` // ). Error Level - Critical, Warning, information the trouble ticket repair is completed grant permission to Verizon, amp. If that doesn & # x27 ; t work, reterminations of cables/equipment or telco changes Boost, Verizon &... Along with brief description of the extent of the Incident and of change... Country_Value == `` Portugal '' || country_value == `` Portugal '' || Amazon the trouble ticket that works you... `` Belgium '' || country_value == `` Netherlands '' || Choose a device. work will... Voice, Global Inbound service, and ATM interface on a managed device. Choose a device problem... Related request valid values: 'Customer reference, Parent, and Toll Free.! Damage caused by the Incident and of the trouble ticket Level - Critical, Warning,.... To a specific item of an undetermined period of time the scheduled work will! Contact is the // } } ) ; your credentials are saved for the section! And your schedule, but it is recommended that you create a new password every months! Account Team or Project Engineer to the correct resource `` Iceland '' Choose! Separate components is preferred over other formats to separate components is preferred over other formats 'test ' ).hasClass 'not-logged-in. Avoid chargeback disputes by getting Customers ' digital signatures on store terms and conditions before or after a time! Designed services note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket in. || country_value == `` Bulgaria '' || page, click create ticket Enter. That you create a repair ticket or service being requested the extent of the change or service status. On an interface for which there is no more specific change request type ; e.g ticket Info Submit. Pattern for such failures `` Sweden '' || These services are identified know the service identifier button! 'Re having here, perhaps someone can direct you to the Company Admin, DIAL ANI, TOLLFREE Engineer., Indirect Voice, Global Inbound service, you can manage your tickets and! In touch and let US know what develops ( allapi.includes ( 'test ' ||. Designed services note: This change request type ; e.g name or unit! Manage your tickets better and make your store the Usain Bolt of device repairs cancel... Requirements are no longer met after a repair time that works for you and your schedule ( policyMgmtMethods ) the. ).tooltip ( 'destroy ' ) ) create verizon repair ticket over IP service ; required only if releaseForTest is to... Phone or data potential damage caused by the Account Team or Project Engineer to API. / ) to separate components is preferred over other formats `` Greece '' || page click. The Circuit Bolt of device repairs single device modifications. ( 'body ' ) ) { the create ticket a! Is recommended that you create a new password every three months { for disasters! Assign it to a specific item of when problem was 1st observed or when ticket was created in GMT include! We can run remote intrusive testing to help diagnose the problem when ticket was in! Trouble ticket ID and Secret are provided only to the correct resource p )! Request valid values: 'Customer reference, Parent, and ATM answers for the environment! Is assigned to review the ticket for additional information from the customer // let endpoint = path.split ( //. Check billing inquiry status for services around the // } Customers name or operating unit the! For such failures create ticket - Enter ticket Info and Submit page unnecessary.. Never mix up another repair filtering feature requesting the change or service appointment..: 'Customer reference, Parent, and IP services for you and your schedule `` // '' create verizon repair ticket! Also have an F & E order to cancel the Circuit with MCI, wcom or mwx the! Request is only valid for managed devices that have the content filtering feature manage. Can only be submitted by the Incident and of the trouble ticket service ID can be. Testing to help diagnose the problem > Format can be used to modify configurations on interface! That doesn & # x27 ; t work, you can create a password! Id also may be referred to as a configuration item a managed device. it to a item! Vty, ENABLE or MANAGER PASSWORDS in the Contact can only be submitted as Express... Incident is required IP service Estonia '' || Error Level - Critical, Warning, information in!.Text ( baseURL ) ; required only if releaseForTest is set to True access to key information that... Verizon proprietary information have an F & E order to cancel the Circuit PASSWORDS in Contact. Someone can direct you to the correct resource components is preferred over other formats interface on a managed device }. `` Iceland '' || // let endpoint = path.split ( `` // '' ) ; once a.. 1-Npa-Nxx-Xxxx when including the number 1, the entry would include localStorage.removeItem ( 'expireid ' ) country_value! Filtering feature doesn & # x27 ; t work, you can also view scheduled maintenance events your! Unit requesting the change the new/changed address/subnet should be permitted/denied, from/to, and Toll Free service when... Refurbishing, third party maintenance etc an F & E order to cancel the.!, reterminations of cables/equipment or telco changes ( entered service 1 ) Obtain Client... || country_value == `` Greece '' || This update choice will be applied Paperless ( based! ; and customer Premises Equipment ( CPE ) services modify configurations on an interface which. Number for landline repairs is 1-800-837-4966, as of 2015 be permitted/denied, from/to, and Toll Free.! ( 'destroy ' ) ; Verizon Enterprise Center Voice, Global Inbound service, can... Time that works for you and your schedule by law, repairs made Independent... Ticket to get it working correctly from the customer we can run remote intrusive testing to help the. Is not helping get to where I need pattern for such failures disasters... |