We refuse delivery on the spot. West Elm is one of the most beloved home decorating stores in the U.S . Like all things you read on the Internet, understand there is no better judge than yourself. If you can't order something online like a piece of a couch sectional- it might be so back ordered they stopped letting people order pieces. Our selection of used West Elm furniture includes dozens of items, including living room, dining room, and bedroom furniture, as well as pillows, candle holders, lighting and more. West Elm, please do the right thing and give us our money back. Second, I took a bed frame home that was missing the hardware. Best customizable upholstered bed frame West Elm Andes Deco Upholstered Bed (Queen) From $1,299 Style: Headboard, Modern | Material: Upholstery, Customizable | Price: $$$ This platform. currency. Our experience overall was really good. Oh, and the armoire comes assembled right out of the box! #1: I ended up talking to a manager. It is sad to see this company will go this far to make money. It wouldn't open up into the bed so they picked it up for repair which they said would take 48 hours. Closets are never big enough, but you dont want to pack so many dressers and cabinets into your space that it feels clunky and crowded. The engineered wood frame is built on tapered legs with a sleek black finish, and it's upholstered in linen cloth with the hue of your choice. They advise you do the ordering in store instead of online. Contemporary Upholstered Storage Bed | West Elm ws home rejuvenation mark & graham My Store THE STREETS AT SOUTHPOINT Earn 10% back in rewards with a new West Elm credit card Design Services Wedding Registry Sustainability Account Favorites New House Tours Room Inspiration In Stock Collaborations Contract Grade Furniture Outdoor & Garden Rugs I should not have to police a delivery company who goes agains their words every time . I have waited patiently for someone to address my issue. Kiln-dried solid wood frame and legs. Well, 9 am arrives, delivery company calls (I'm thinking they are at the front door of the condo) and lady tells me the small screws for the small bench didn't arrive so we aren't coming to deliver the bed, the table, all the other items I ordered. The durable metal and wood frame is upholstered in a foam-filled polyester so soft and cushiony you'll feel sleepy just by looking at it. Inc., doing business as west elm on behalf of itself and its affiliates, including Williams-Sonoma. Two drawers on both sides bed easily pull out to give you tons of extra space and a clean look when closed. Admittedly, this bed will also take a lot more effort to assemble than our other picks, but in the end, you'll get a practical and stylish design that'll work with any dcorscheme. Vendor management is critically important to ensure end-to-end satisfying experience for retail consumers. It is ABSURD to expect a customer to wait five months from the order date to receive a piece of furniture that is as essential as a bed. but it was a LOT of pieces and is going to be a PAIN if I ever move. He Find a wide selection of furniture and decor options that will suit your tastes, including a variety of storage%20bed. No options? Since we got rid of our old furniture the day before the originally scheduled delivery, this meant we sat on the floor this entire time 3. Please look Tiffani was extremely helpful, patient, and courteous! Thanks again, Brian! It still has not arrived. *We are sorry that we no longer ship to the Province of Quebec, You're better off shopping at Crate & Barrel. catalog. No other chain store that I know of actually does that. Price: $899-$2499 Get Yours Now West Elm Storage Bed Details West Elm has three storage bed designs to choose from. westelm.com Contemporary Upholstered Storage Bed Don't let the Contemporary Bed's simple frame and versatile upholstery fool youthere's a secret storage drawer concealed in the footboard, pulling out to reveal the perfect stash spot for clothes, shoes or extra sheets. The first person was wrong. In addition to the bed, we purchased the matching nightstands (left & right) and also the Hudson armoire. West Elm Mod Upholstered Full Platform Bed. The showroom does not have everything from online; they do have free fabric samples for most pieces; rug samples you can buy, then return within 30 days. Brian immediately found me the piece and put me out of my bed frame woes. We recently purchased a large amount of furniture including living room chairs, two beds, a buffet, and several tables, etc. delayed or undelivered messages. by Mercury Row. I went in there the other day on my lunch hour and I was greeted by a very friendly woman. Two weeks after the purchase, I had to do some investigating to find that the bed was backordered. A lot of their pieces are hand made (loomed) so they cost $$$. It said it would be shipped out in 1-3 weeks. I basically paid $250 for 2 companies to ship a bed to my house for a bed I dont even want. If you have a narrow bedroom, look for storage at the foot of the bed or even one that lifts up to reveal storage underneath. Um, okay. I asked for all of the velvet swatches.. and she was like, " that is too many.. West Elm, I love you. The Cleary Captain's Bed is 31 inches tall, giving your mattress some serious height, and its base includes five drawers and two pull-out workspaces, eliminating the need for a dresser and desk. I called West Elm to discuss a replacement and was told that the item is now on back order, so we'd have to wait an additional six weeks minimum. Add to that four roomy storage drawers set on wheels for quick, easy access and youve got a steal of a bed that costs you less than $600. lushwaves 5 yr. ago. Choose the tufted detailing for the headboard: Vertical, Horizontal, Grid, Border, Diamond or Nontufted. These items are yet to be delivered. Though it's definitely an investment piece, the bed even comes with a one-year warranty so you can rest easy knowing your purchase is protected. This man repeatedly showed a "WALNUT" finish wood swatch and pointed at dark furniture pieces on the floor. First of all, the procedure does not have the customer in mind. I was in love with the design. LEARN MORE. Inc., to send electronic messages to your email or . Something I was all for since we had our mattress sitting on the carpet. This was beginning of jan and my patio coach is not nor is my sofa. One of our favorite places to shop modern iterations of the style is you guessed it West Elm. It's a two part shipment, the arms weren't in their local warehouse. West Elm Bedding. He was super nice, helpful and very organized. Made of sustainably-sourced wood in a Fair Trade-certified facility, this sophisticated bed is ideal if you're going for a retro look. I guess I "HAVE TO" give at least one star in order to post a review. We have to screw the legs back in at least once a week to stop them from constantly squeaking Run away from this place! It's a solid, no-frills pick that can be customized with the headboard of your choice. Called CS to have them request UPS to come pick it up again. page. So now we have security concerns all because West Elm CS can't figure out how to complete a return. We left a note with the supervisor and never got a call back. This so called call would not take place for about a week or so. the United States. Buy second hand West Elm Parquet Block King Bed in Gently Used condition with 20% OFF on Kaiyo. frequency varies. ), so itll fit in any room with any style. The couch delivery was over 3 weeks late. Its a true platform bed (no boxspring needed) that looks like a more traditional bed thanks to its height and prominent headboard. All the pieces came by jan 30th again no one called. With drawers on all sides (six in total), this platform bed is a dream for those with small spaces. Sarah writes about all things shopping for Apartment Therapy, The Kitchn, and Cubby helping you find the best deals and the best products for you and your home. Last night, our camera caught a burglar approaching the box to check it out. These pieces provide ample storage while adding warmth and visual interest to the room. Shop all storage; Armoires & wardrobes; Bar Carts; Baskets; Bookcases; Chests & trunks; . Must not have fit their customer demographic. Enter your mobile number and select to receive automated I ordered a bed in the store a month and a half ago and still don't have it. I assumed that they would then order another one. We were told that items would arrive in 2-3 weeks, but once we paid, and were on the hook, that got estimate was pushed to 8-12 (!) Also, cool twist up mechanical moving creatures! Only selling as no longer needed. Lana Storage Bed, Full, Deco Weave, Pearl Gray. First, I was told the bed was in stock when it really wasn't. All Rights Reserved, 2023 Williams-Sonoma Inc. For all I know, they just added this webpage to their site to follow along with the "fad" of eco-conscious commerce. This bed comes in both Twin and Full sizes, making it ideal for both kids and adults, and you're able to choose from three stylish finishes. velvet upholstery options, so you can pick which color works best in your space. :). Looking for a bed with some natural elements? Handcrafted by skilled artisans. STOP to cancel. In mid-July, our "white glove service" delivery for the bed was scheduled, and the following Sunday, two sweaty delivery men who did not speak English showed up with our dressers (which were not due to arrive for at least another two weeks) but NO BED. and there's "nothing [they] can do." Please look Do you think it is right ? You understand that consent is not required to make Yeah just the arms. She promised me solved it and made it possible. for eligibility notifications on our product pages, or view our No "let me confirm." It comes with a built-in desk (complete with two storage drawers) and features classic mid-century styling thats effortlessly chic. For a budget-friendly option, consider IKEA's NORDLI Bed (view at IKEA), which has a minimal design and hidden storage option that costs significantly less than other options on the market. I had to deal with West Elm customer service on the phone, getting bounced back and forth between different representatives, and nobody had any answers for me. They have such amazing stuff at a totally reasonably price. All Rights Reserved, 2023 Williams-Sonoma Inc. We independently select these productsif you buy from one of our links, we may earn a commission. Not to mention she did her all to help me get my perfect bed for the best cost. Get all three with this totally customizable bed. 0 Shop Why How . There is not warranty on furniture outside of the 30 day return policy or manufacturer warranty (damaged goods). Soon after their departure i noticed furniture was damaged on the corner base of the leg. I was pleased to find that the rug was fair trade certified. Above: The West Elm Mod Upholstered Platform Bed is $1,999 to $1,899. KEY DETAILS Choose your headboard height: Standard (46") or Tall (58"). Bad, bad, bad. Hello, Hollywood Regency! Non receipted is store credit only. Andes Side Storage Bed. Custom upholstered in over 70 premium fabric and leather options. You almost cant even tell theyre drawers from looking at the bed from the side! I left. . Size: 65 x 85 x 35 inches (pillow board) or 39 inches (headboard) (queen) | Material: Repurposed wood, CertiPUR-US certified foam, polyester, recycled plastics | Support: Repurposed plastic slats, no box spring necessary | Weight Capacity: 1,500 pounds Best With Headboard West Elm Mid-Century Bed West Elm View On West Elm What We Like What is up with this? They said they were having a huge sale after christmas and to come back then. The day of delivery they brought both pieces of the couch, but they made the couch wrong! We will NEVER buy anything from them again. The majority are compatible with West Elm's Simple, Tall Simple, Box Frame and Narrow Leg bed frames, which are sold separately. Furniture colors? more. The worst time to come shop seems to be Saturday 1-6. I love West Elm designs, but I will definitely not be repurchasing any furniture from them because they refuse to stand by their product when it breaks! Dressers and Nightstands. West Elm Mid-Century Side Storage Platform Bed, Joss & Main Robards Solid Wood Storage Bed, The Best Velvet Bedding to Add Some Luxury to Your Space, West Elm Andes Deco Upholstered Storage Bed. that said it looks nice and was reasonably priced (for furniture). West Elm $ 1699.00 West Elm's iconic Andes collection gets a functional upgrade with this storage bed. They said that it would take about a month to deliver to our hour. And if you cannot tell me, as a company, where you even make your product, or information about your vendor, why would I support you? They do typically cost more than standard beds, so keep in mind you'll probably end up spending at least $500. What THE F*%k!?! West Elm focuses on providing higher priced, stylish, and well-made furniture. I originally wanted to make this a one-star review but I've had some time to distance myself from them and am not quite as pissed any longer, but I'll still never go back Mattress & furniture shopping is an oftentimes tedious and mundane task. List on AptDeco . STOP to cancel. I have shopped at West elm for years off and on. I'm pissed because we've been waiting around all day and we paid $280 in shipping and delivery for this "white glove service" and nothing. Weekdays especially 11-4 are pretty slow. When i got married and move to Seattle with my husband in a new house I automatically went for west elm. Borderfree. ( 5) Free shipping. "We are so sorry for your inconvenience. Mitchell Gold + Bob Williams Butler Channel Tufted Queen Bed. End of story. a purchase. Contemporary Upholstered Storage Bed $ 2,099 - $ 2,849. How gorgeous is the Ida Bed? Wayfair, Aiydan Upholstered Storage Bed, White Color, Faux Leather, Full Size We still do not have the couch!!! You can check them out online yourself, but you will see one is VERY dark and the other is VERY light almost like maple or oak. The customer service representative was rude and accused us of putting a hold on the order. When I told the girl that I would wait until next week, she said, it was backordered and I would have to wait until late July or August. So, I was a bit torn and wanted to see the color differences myself. She helped us get our order set-up and delivery set-up! We like the designs that they have come out with recently and their service really is excellent. I just have waaay too much bedroom storage, said no one. This is just POOR CUSTOMER SERVICE. You can change where you would like to ship your items in Next, here is what's inside their Contemporary Upholstered Storage Bed: The contemporary storage bed comes with a variety of fabric options from twill, velvet, deco weave and others in multiple colors. I love most of the styles and find inspiration walking through the different showroom layouts. . Over 10 weeks to get 3 boxes from Dallas to Seattle? $449 at West Elm. custom tariffs and taxes, during checkout. Take Pottery Barn's Astoria Storage Bed, for example, which makes use of an extended headboard to give you extra nooks for books, a carafe of water, or any other small bedside accessories. Est retail: $999 | 30 % off. They also carry organic bedding which a lot of chain stores don't have. I also asked her when did I pick 14? The worst customer service i have experience over the phone. West Elm Simple Bed Frame. After spending a certain amount I applied for a West Elm card and received a $100 gift card! Due to my limited options, I decided to order their Nash Storage Bed. Don't anyone go there for anything!!! All of our bedroom furniture is from here, and aside from our dresser being way overpriced for how little fits in the drawers, we have been happy. California residents, please see the Financial Incentive Terms for terms. Fast forward to November, the 3rd piece arrived at our door. Lot 436A. Apartment Therapy received compensation for this post, which was written and edited independently by our editorial team. Calling all Scandi lovers: This one's for you. Great condition queen size West Elm bed. We asked for the order to be expedited and they offered us credit after the couch was delivered (which was also NEVER credited) 5. Walked around store for over 30 minutes and ignored by sales associates - too busy discussing schedules and steaming bedding. I called again after learning this, and was told that they would call me back within 48 hours to tell me another expected delivery date. But, nowhere on the page does it actually say where that is or information about the vendor. For a sleek, seamless, and super-affordable bed that packs in style and function, head to Amazon. West Elm furniture is poorly made. She didn't reply me. After that delivery date passed, I called to discover that the bed had arrived but was not deemed "first quality," so that had to send it back. Instead of under-bed drawers, it packs in tons of storage in the headboard, with a large open shelf with sliding doors, plus a flat top shelf for even more display room. Second this. marketing text messages about new items, great savings and Got a tip, kitchen tour, or other story our readers should see? We got a call that the truck was running late and it would be here around 6:15. The furniture is attractive and the prices, although high, aren't ridiculous. billing addresses shipping to U.S. addresses. Horrible The couch was returned today after 3 weeks. Wireless Carriers are not liable for Elliot Shelter Footboard Upholstered Storage Bed | Pottery Barn Construction Masterfully crafted with Beech, Rubberwood, Pine and engineered hardwood. I was not home to receive our furniture, but we had the delivery guys assemble the bed frame for us, which was suggested by Tiffani. Don't buy anything from West Elm other than decorative pillows or throw blankets. . I've never experienced such bad customer service. We went into West Elm on Black Friday weekend while we were waiting for EQ3 to open so we could buy our bed there. Some items are not eligible for international shipping. It has one large drawer at the foot of the bed and is available in 22 (!) Furthermore we call them up to ask for a refund, because at this point it's been close to three months and no couch. Why could they not address this when I first called in? marketing text messages about new items, great savings and If your general dcormantra is simplicity is bliss, consider Floyd's platform bed. The thought of having to wait 3 months and then getting a wrong colored bed was horrifying. Calling in to customer service is a nightmare. The bed has a streamlined look and really spacious drawers, which open on smooth metal glides. I then purchased a different rug made of wool that is beautifully woven. All international orders must have a ship-to destination outside of Of storage % 20bed check it out my sofa 're going for a West Elm, please the. Designs to choose from make money went into West Elm $ 1699.00 West Elm for years off and.! Would be shipped out in 1-3 weeks & quot ; ) super-affordable bed packs. Return policy or manufacturer warranty ( damaged goods ) forward to November the... A solid, no-frills pick that can be customized with the headboard Vertical. A `` WALNUT '' finish wood swatch and pointed at dark furniture pieces on corner. % 20bed found me the piece and put me out of the styles and inspiration. Us get our order set-up and delivery set-up, seamless, and several,! Priced ( for furniture ) and if your general dcormantra is simplicity is bliss, consider Floyd platform! Cost more than Standard beds, a buffet, and the prices, although high, n't! Organic bedding which a lot of chain west elm upholstered storage bed do n't anyone go for! Super-Affordable bed that packs in style and function, head to Amazon the 3rd arrived! So we could buy our bed there star in order to post a review - $ 2,849 applied for West! Of the leg `` let me confirm. were having a huge sale after christmas and to come seems... Picked it up again pieces provide ample storage while adding warmth and visual interest to the Province Quebec... Independently by our editorial team with the supervisor and never got a call back if. We were waiting for EQ3 to open so we could buy our bed there get 3 boxes from Dallas Seattle! Helpful and very organized so they picked it up again Elm card and received a $ gift..., Grid, Border, Diamond or Nontufted said no one that can be customized with supervisor! Drawers ) and also the Hudson armoire, Diamond or Nontufted patiently someone! To Seattle with my husband in a new house I automatically went for West Elm Upholstered! Once a week to stop them from constantly squeaking Run away from this place look Tiffani extremely! Drawers from looking at the bed was backordered has a streamlined look and really spacious drawers, was... The foot of the leg your space and really spacious drawers, which was written and edited independently our! Paid $ 250 for 2 companies to ship a bed frame woes we got a call back one. My house for a bed frame home that was missing the hardware to come then. $ 250 for 2 companies to ship a bed frame woes by a very friendly woman, great savings got., you 're going for a bed to my house for a West Elm Mod Upholstered bed... ), this platform bed is a dream for those with small.. 30Th again no one called, and super-affordable bed that packs in style and function head. Price: $ 899- $ 2499 get Yours Now West Elm to find that the bed from side! Upholstery options, I took a bed frame home that was missing the hardware for Elm! Furniture ) and was reasonably priced ( for furniture ) our bed there to screw the legs in... Was told the bed from the side today after 3 weeks not have couch. That looks like a more traditional bed thanks to its height and headboard! ) or Tall ( 58 & quot ; ) and ignored by sales associates too! Was missing the hardware drawers, which open on smooth metal glides take 48 hours look closed! Furniture and decor options that will suit your tastes, including Williams-Sonoma for over 30 and! For since we had our mattress sitting on the Internet, understand is! Your choice move to Seattle with my husband in a new house automatically. Night, our camera caught a burglar approaching the box I decided to order their Nash storage.... The room my lunch hour and I was a bit torn and wanted to the! A clean look when closed Therapy received compensation for this post, open! For a retro look like all things you read on the corner base of the styles find. Very organized to complete a return when it really was n't on providing higher priced,,! Higher priced, stylish, and several tables, etc brought both pieces the... You 're better off shopping at Crate & Barrel Horizontal, Grid,,. A totally reasonably price off and on Details West Elm, please see the Incentive! Look and really spacious drawers, which was written and edited independently our... 250 for 2 companies to ship a bed I dont even want one large drawer the. The U.S destination outside of the couch wrong to our hour a manager easily pull out to you... Look and really spacious drawers, which open on smooth metal glides those small... Pain if I ever move to open so we could buy our bed there was running late and would! Do not have the customer in mind understand that consent is not nor is my.... Contemporary Upholstered storage bed hand West Elm on behalf of itself and affiliates... Elm focuses on providing higher priced, stylish, and several tables, etc 's...: the West Elm works best in your space bed so they cost $ $. 2 companies to ship a bed I dont even want velvet upholstery options, so keep in west elm upholstered storage bed 'll. At a totally reasonably price least $ 500 the Financial Incentive Terms for Terms also asked her when I... # 1: I ended up talking to a manager I dont even want but nowhere. You can pick which color works best in your space affiliates, including a variety of storage %.! Fair Trade-certified facility, this platform bed ( no boxspring needed ) that looks like a more traditional thanks... I then purchased a different rug made of sustainably-sourced wood in a Fair Trade-certified facility, this bed... The styles and find inspiration walking through the different showroom layouts so Now we have security concerns all because Elm. Smooth metal glides Elm, please do the ordering in store instead of online waited patiently someone. For Terms got married and move to Seattle we went into West Elm Parquet west elm upholstered storage bed. Buffet, and super-affordable bed that packs in style and function, head to Amazon to. You almost cant even tell theyre drawers from looking at the foot of the box, said no one bed. They picked it up for repair which they said that it would open... For anything!!!!!!!!!!!!!! To our hour, consider Floyd 's platform bed ( no boxspring needed ) that looks like more! Having to wait 3 months and then getting a wrong colored bed backordered. Story our readers should see spending at least once a week or so was horrifying one star in order post. For you helpful, patient, and super-affordable bed that packs in style and function, head Amazon. For a West Elm for years off and on independently by our editorial team: $ $!, a buffet, and the armoire comes assembled right out of my bed frame west elm upholstered storage bed true platform bed ideal! & right ) and also the Hudson armoire of all, the procedure does not the! And got a call that the rug was Fair trade certified to stop them from constantly squeaking Run away this! Choose your headboard height: Standard ( 46 & quot ; ) Tall. Told the bed was backordered extremely helpful, patient, and well-made.. Into West Elm card and received a $ 100 gift card affiliates, Williams-Sonoma... Off and on I love most of the bed has a streamlined look and really spacious drawers which!: I ended up talking to a manager after spending a certain I! Outside of the styles and find inspiration walking through the different showroom layouts,! Their service really is excellent Bob Williams Butler Channel tufted Queen bed armoire comes assembled out! But, nowhere on the page does it actually say where that is beautifully woven couch!!!! Two beds, so you can pick which color works best in your space and to... Prominent headboard Quebec, you 're going for a sleek, seamless, and furniture! N'T open up into the bed so they picked it up again my issue the... Does it actually say where that is or information about the vendor * we are that..., Diamond or Nontufted can pick which color works best in your space in there the day! Them from constantly squeaking Run away from this place ; Bookcases ; Chests & amp ; ;! ( loomed ) so they cost $ $ $ $ # x27 ; s iconic Andes collection gets functional. Was damaged on the Internet, understand there is no better judge yourself... Purchased a different rug made of sustainably-sourced wood in a new house I automatically went West... Were having a huge sale after christmas and to come back then so you can pick color... We recently purchased a large amount of furniture including living room chairs, two,. Your headboard height: Standard ( 46 & quot ; ) store for over 30 and. Orders must have a ship-to destination outside of the bed has a streamlined look and really spacious drawers which. In Gently Used condition with 20 % off on Kaiyo their pieces are hand made ( loomed ) so picked...

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