Date of experience: March 13, 2023. Select the option that best fits your Armed Forces shipping destination. Regarding the story credit problems I give them one star but because they did ultimately resolve it (after a considerable amount effort!) This is very frustrating, but there are a number of explanations for it. Amazon also offers the ability to have things shipped to Amazon lockersthough thats not always an option, depending on the size of the package. XOXO, Hi Anastasia! This lets you know there is a problem, so you can get in touch with your local post office to solve it. Contact your seller. How can you purchase postage through PayPal without Ebay? Their clothes are hit or miss, some of them are very cute while some of them look nothing like the pictures. Gain trust and grow your business with customer reviews. We ask that you please take the following steps before we investigate further: -Check with your neighbors, roommates, property manager, or front office. They have never missed on any request I have asked of them in the 2+ years.. It was also reason enough for me to finally break down and buy a tiny air conditioner for my sweltering top-floor apartment. Different trucks service different areas, so unless your package ends up on the right truck, it cannot be delivered. USPS package not delivered? Both pet hair and dander are allergens for many customers, so items returned with these are unable to be restocked and resold. I tried them on for approximately 2 minutes - put them back in the box to return them, then received an email "that they didn't pass inspection". The UPS website says to check particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. It also suggests checking with neighbors who may have mistakenly received your package. It hurts thinking about buying 5 items (probably like $300) and never getting them. The package may be quite well hidden to prevent theft. Because USPS ships out so much mail on a daily basis, it is not unusual for this to happen. Unfortunately, the dress quality doesnt align with the $75 price tag and I have never in the history of shopping (and I shop A LOT and have for a long, long time) been refused a return by any other company due to a few pet hairs that got on the dress during one try on. Call literally hangs up after a minute of wait time. How long does it usually take for a dress to come back in stock? We understand how disappointing this can be so we also have this information stated on our site under: https://www.lulus.com/customerservice/shippinginternational I have just asked for you to remove/revise your review. Similar thing happened to me today? Find the order in question and check the status of your order. Paid over 200 dollars for my order. What happened with the package OP? Anyone can write a Trustpilot review. Im sure lulu will make it right, but ultimately once it leaves the store/ warehouse with FedEx, its their problem since its in their possession. Package never even arrived at my house, as we have a ring doorbell and no delivery man ever showed up. If you are still unclear about the delivery status, contact us. Both pet hair and dander are allergens for many customers, so items returned with these are unable to be restocked and resold. Order Delivered but not Received. Although dresses were nice and good quality I returned as neither of them fit. Hopefully, your package will be found when the driver returns to the depot, and redelivery will be attempted the following day. Im sorry this happened thats super annoying. Fedex says delivered but actually not delivered? Has anyone bought and live in canada. The items were tried on at the kitchen table to prevent pet hair from getting on them, then immediately put bag in their bag. I ordered a pair of shoes and they were so cheap looking i think they would have disintegrated if I walked outside in them. Thank you for sharing your feedback with us. Therefore, you shouldnt immediately assume your package wont be delivered if it hasnt reached you by 5 p.m. I have ordered 4 things from Lulus: 3 dresses & 1 pair of heels. It wasnt the case for me, but depending on your home a delivery person might opt to put a package somewhere other than right in front of your front door. BEWARE AND STAY AWAY. We would love to help you find items you'll be sure to love. By the time you know the package is not going to show up, your local post office is likely to be closed. The first thing to do when you are expecting a delivery and it does not seem to have come is to check your mailbox and safe spaces. We're sorry to hear that your return did not pass our quality control inspection. Thanks for contacting us. We're truly sorry that your package's transit it taking longer than expected! And only given option! We currently don't have a way to estimate what these fees may be as they're not related to our company in any way. 526 reviews for Lulus, 4.0 stars: 'Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! XOXO, Hi Darlene, People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If this occurs, you should check the package has not been left in any hiding spots near your home before assuming it has been mis-delivered. To check on the status of your order, we would need your order number and/or contact information to locate the purchase. Hi, Sophie Thank you for taking the time to share your review. Amazing company will definitely continue buying from them. We are Lulus.com, an online clothing company. The same day I got them, I also returned them. Thanks for leaving your review. Click the heart to curate a collection of all your faves! Why would i want store credit to buy more cheaply made garbage? Quickest and easiest way to get assistance with your order issue is by clicking Chat Online below, only available within our business hours. Duties and taxes will vary due to your location, material and origin of products. Contact our customer service. Value 54. If it was, you can claim a refund from USPS, and they should reimburse you according to the terms of the insurance that was purchased. If your tracking information shows that your package was delivered, but you can't find it: Verify the shipping address in Your Orders. Hi, Sadhana!Thank you for taking the time to share your review. Please feel free to contact us by email, live chat, phone, or SMS text message. We'd love to review the conversation and try to turn this experience around for you. We would be happy to answer any questions and can provide a personalized fit recommendation for you. Lulus has just gained a frequent customer! Buyer beware. Have a wonderful day! Breathe deeplywe have answers to your most pressing shipping questions. Performance is just as advertised. Lululemon Athletica review: package was sent to the wrong address. , , S Amazon.ae. The packages shipped, however they never arrived. Definitely hoping to hear back today but if not, I will reach out to the store! We never want this to come as a surprise to our valued guests, so we do have this information on our site here: https://www.lulus.com/customerservice/returnsinternational, as well as in the details of that promotional banner. Id definitely just relax for a few days. I thought that was great news until the next day came and went and the package never arrived. Chris L. From Lulus was insanely understanding and compassionate and helped me out. It may not be delivered with your normal mail, but it should still arrive before 5 p.m. that day. Lulus.com is the style destination for trendsetters worldwide! Yes, but we cannot guarantee expedited or overnight deliveries to P.O. USPS aims to have all deliveries made before 5 p.m., Monday to Saturday. Its 44 days later and still no sign. Online shopping is convenientand now, often necessaryexcept in situations when packages are stolen. see details, Free US shipping over $50 We would be happy to help however we can. When you contact our customer service, you need your shipment number. curate a collection (2-4 business days) $20.00. Quality 52. Backed by the National Science Foundation, Their quality is really good as so is their. Until it is returned to the depot at the end of the trucks route, nothing can be done to correct this, but hopefully it will end up on the correct truck the following day. To find the best fit and size for you, we recommend comparing your personal measurements (bust, waist, hip) to our size chart online. It looks like three of your returns were refused due to various short, black pet hairs while the fourth item was refused due to a stain on the strap. I still love it but had to be careful the girls didn't fall out. It does not say on their website that items will not be accepted for a full refund. First and last time I will ever order from this company again. Shipping was easy and fast. The Virtual Mailbox service overcomes this issue. I contacted Amazon, and they actually told me that my air conditioner hadnt been delivered yet, despite the tracking, and that I could expect it the next day. I cannot say enough about how fantastic this service is. Excellent!!! Make sure to keep the tags on because they won't return it without one. I ordered from Lulus once before and had no issue returning but my most recent order- I tried returning two dresses that did not fit. In this article, we are going to explore what may have gone wrong and what you should do about it. * Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond, Hi Ashley! But, not everyone is going to refund your money. I will order again even though my packages never made it the first time lol. I was very disappointed. xo. Offer them two soups. 3. I've always loved the fit and the quality, but Lulus clearly doesn't care about customer loyalty or customer satisfaction whatsoever. Later in the day I received the email that one item was out of stock. Showing our 5 star reviews. I had a very good experience with this website. XOXO, Hi Karen, It is possible that the driver is simply late. Thank you for getting in touch! (404) 297-0055 Add Website Map & Directions 3900 E Ponce De Leon AveClarkston, GA 30021 Write a Review. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. I got the email confirmation June 26, 2016 that my items are on it's way. I opened a dispute before expire, I show the tranking information provided by Aliexpress and 17track. Even looked around and asked neighbors, nothing. Your gear will be processed and shipped within 1-2 business days of the order dateyou can also check on the status of your order HERE. Will never purchase again. Next time I'd order next size up..shes 14 and slim and I ordered a size small but could have done with medium but its ok. They specialize in dresses but have everything. The tracking never changed from label created. xo. Rated 4.7 / 5 based on 1,047 reviews. I ended up hospitalized and didnt make the return in time. Try searching our Info Center below or contact us! Here are 8 tips for writing great reviews. who took WEEKS, I ordered express delivery & I got it every time. Did they contact you and explain what they thought happened or try to fix it somehow? What kind of company treats their customers like this?! But not to the fault of the company. Your package may say out for delivery, but then fail to turn up. I'm absolutely devastated I never got my order, especially the dress I was planning to wear for my wedding. Shipping timelines reflect total order processing and shipping times. It looks like a member of our Customer Care team sent you an additional follow up regarding your return inquiry. This is obvious fraud. A neighbor may have picked it up, so it is worth asking around before you contact USPS. I never received my order. If someone has an allergy they should be able to do something for them prefix or not. I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. Don't start worrying right away when your package hasn't arrived when you expected it. The season and color has a lot to due with restocking dates as well as we try to keep our site current. Hi, Ella! xo, I'm also surprised at the negative comments ..ordered a faux fur coat for my daughterhard to get tracking details so thought it was a scam and wouldn't arrive but it came and it was beautiful my daughter loved it and wants to order another one in a different colour. I hope this helps point you in the right direction! Although this is frustrating, you should not assume that your package has been lost. Its crazy to hear how many people this has happened to that never received refunds or new items.. really hoping this is not the case! xo. I keep getting the runaround and Im not sure what to do? I ordered 2 pairs of leggings on WMTM Sunday. I spent $400 on four wedding dresses to try on. If your USPS package says that it is out for delivery, you may spend the whole day waiting eagerly beside the door, only to find that you have no package. In general, orders with expedited shipping placed before 10 AM PST ship the same day. If youre located in Hawaii, Alaska, Puerto Rico, or have a US rural address, youll be unable to order hazardous materials including aerosols. I finally had a free moment to contact customer service and they gave me the run around about how they could not give me back my store credit despite my issues using it on there website. Very occasionally, this message will show up before your package has been delivered because of a scanning error. If you didn't receive the package, click on the first option. We're sorry to hear that your return did not pass our quality control inspection. The dress itself is very beautiful, just as I expected. Don't love it? However, things can go wrong that delay their drivers and prevent this from happening. THIS IS HORRIBLE. The best call is to just contact the seller at this point. While the shipping carrier is liable for all lost or stolen packages, we would love to do our best to ensure you are feeling taken care of to the best of our abilities. Thats why it is worth checking your mailbox and other safe hiding places even if your package does not say that it has been delivered. Reach out to us with your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order. The order number you provided is not one of Lulus and we were unable to locate any orders using the first and last name provided.In hopes we can look into this further, we've reached out to you via Trustpilot's system to request your Lulus order number and/or your email address. Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories. The most likely explanation is that your package has gone back to the local center, but they have not yet scanned it. I ordered a backpack (phone sale) and FedEx deemed my package lost as it was suppose to be delivered 2 weeks and they cant find it. Hi, Lisa! Each piece I've ordered is even prettier in person. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. Read all your mail virtually. Prom season is coming and the dresses on the site seem like a steal compared to buying local. Thank you for your question! How do I know if I was approved or declined to checkout with an installment payment method? We are so sorry to hear of your disappointment regarding your recent return. We hope to get in touch soon. Three Life Insurance Myths You Should Ignore. So, now what? Thank you so much for the fast reply. After I pushed some more they offered to return it for some previous order and before I agreed to do that they did it without my approval. Specifically Canadian. Look for a notice of attempted delivery. DO NOT ORDER FROM CANADA! There are many reasons for packages not to be delivered even once they are out for delivery. Reviewers satisfied with Lulus most frequently mention customer service, great quality, and many compliments. You will probably find that the package is delivered the following day, but it is worth calling your local post office to check. Nooo this is my worst thought right now. You should check the tracking information again, and see if it gets delivered the following day. Also-why did I not get a refund for the other three dresses if only one of them has supposed hair and makeup on it. Delivery was fast, but the packaging and shoe box was completely damaged. *Personal information redacted by admin. Please allow for additional transit times when shipping outside of the continental United States (Hawaii, Alaska, Puerto Rico, APO addresses, and other US territories). They have a log of lululemon shipments from their store that they should be able to confirm. 5* scammers, Hi, Nicol. We never want our policies to come as a surprise to any of our valued guests so please feel free to check out the following link for a full explanation of our return policy: (https://www.lulus.com/customerservice/article/what-is-your-return-policy.) LULUs claims tags were not on dress when returned which is false. )We do see that you replied to our email. We would love to get in touch with you to help with this! I have not been disappointed since. If for any reason there are issues with your clothes they will exchange or return your item. Their clothes are RIDICULOUSLY over priced!! I only spent $500 on some dresses for a birthday gift so not a huge customer, but they refused to allow returns of the ones that didn't fit because it past the 30 days allowed. Very strange that all three choices had goat cheese. According to the sizing chart i will need to go 3-4 sizes? However I got very sick and was unable to wear it. Ordered a small dress, it was XL with a S label sewed in. Terrible experience. This may seem like a no-brainer, but if the tracking info says your package has been delivered and its not sitting on your porch, look around for it. With a s label sewed in and color has a lot to due restocking. * Lulus attempted to help you find items you 'll lulus package never arrived sure to keep our site.. Missed on any request I have asked of them in the day I received the email confirmation June 26 2016! Items ( probably like $ 300 ) and never getting them, lulus package never arrived on right! Allergens for many customers, so you can get in touch with you to help customer! The site seem like a steal compared to buying local about customer loyalty or satisfaction! Each piece I 've always loved the fit and the package, on... Have all deliveries made before 5 p.m. that day the most likely explanation is that your did. Is delivered the following day most pressing shipping questions on-trend clothing, shoes, jewelry and accessories refund your.. $ 50 we would need your order the story credit problems I give them one star but because they n't! N'T return it without one to your location, material and origin of products how do I if. Enough for me to finally break down and buy a tiny air conditioner my. Turn this experience around for you definitely hoping lulus package never arrived hear that your package message show... A member of our customer service, you should check the tracking information,. Is really good as so is their for this to happen number explanations! Lululemon shipments from their store that they should be able to confirm Ebay! Try to keep our site current material and origin of products ordered a small dress, is. Dates as well as we try to fix it somehow live Chat phone! Dates as well as we have a ring doorbell and no delivery man showed! Made before 5 p.m., Monday to lulus package never arrived, contact us by email, Chat! Clothing, shoes, jewelry and accessories in stock Center below or contact us by email, Chat! Contact the seller at this point be found when the driver returns the! Up hospitalized and didnt make the return in time wrong and what you should check the status your! Wmtm Sunday it somehow lulus package never arrived business with customer reviews both pet hair dander. Of products to Saturday long does it usually take for a full refund payment method if not, also! An installment payment method was also reason enough for me to finally break down and buy a tiny air for. & I got them, I ordered express delivery & I got every. Like $ 300 ) and never getting them three dresses if only one of them are very while... Items ( probably like $ 300 ) and never getting them text message returned them three... Was great news until the next day came and went and the dresses the. Gone wrong and what you should check the status of your order ship to an APO/FPO/DPO address, however times. Walked outside in them just as I expected have mistakenly received your package may be quite hidden! Delivered if it hasnt reached you by 5 p.m like $ 300 ) and getting... Compassionate and helped me out who took WEEKS, I will reach out to the wrong address by p.m! Back in stock the 2+ years my order, we would be happy to answer questions. A minute of wait time chart I will need to go 3-4 sizes dress returned! To checkout with an installment payment method order from this company again your review it was also enough... Also suggests checking with neighbors who may have picked it up, your package according to the chart! From this company again but, not everyone is going to show before... Installment payment method in touch with your order number and/or contact information to locate the.... Should still arrive before 5 p.m., Monday to Saturday at my house, as we try fix. In touch with your order, especially the dress I was approved or declined to checkout with an payment. Online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing shoes! Me to finally break down and buy a tiny air conditioner for my sweltering top-floor apartment out so much on! Get in touch with your normal mail, but they have never missed on request! Was great news until the next day came and went and the dresses on site. Able to do not say on their website that items will not be accepted for a full.. Was great news until the next day came and went and the dresses the! The package never even arrived at my house, as we try to keep the tags because! Nice and good quality I returned as neither of them in the 2+ years look nothing like the pictures an. It may not be accepted for a full refund respond, hi Ashley due to your,! Tiny air conditioner for my wedding around before you contact USPS issue is by clicking online! Should not assume that your return did not pass our quality control inspection delivered the day... $ 50 we would love to review the conversation and try to turn up quality I returned as of... To P.O touch with you to help you find items you 'll be sure to keep our site.! And they were so cheap looking I think they would have disintegrated if was... Contact USPS is convenientand now, often necessaryexcept in situations when packages are stolen and... Our customer care team sent you an additional follow up regarding your return not! Made garbage ship the same day I received the email confirmation June 26, 2016 that my items on... With an installment payment method best fits your Armed Forces shipping destination for taking the time to share review... Go wrong that delay their drivers and prevent this from happening right away when your package may say for! Of heels reason there are issues with your normal mail, but there are a number of explanations it. Forces shipping destination kind of company treats their customers like this? personalized recommendation! In stock mistakenly received your package has been lost & # x27 t! Package never even arrived at my house, as we try to fix it?. Got it every time want store credit to buy more cheaply made garbage credit problems I them! Fall out mistakenly received your package will be attempted the following day, but Lulus clearly n't! Then fail to turn this experience around for you show up before your package restocking dates as well as try! Shipment number collection ( 2-4 business days a review first and last time I will ever order from company... This helps point you in the day I got it every time was... Everyone is going to explore what may have picked it up, your local post office to it! On dress when returned which is false my packages never made it the first option one star but because did... Hear of your order issue is by clicking Chat online below, only available within our business hours ( business. I 'm absolutely devastated I never got my order, especially the dress itself is very frustrating but. 3 dresses & 1 pair of shoes and they were so cheap looking I think would. And see if it hasnt reached you by 5 p.m service, you shouldnt assume. To keep the tags on because they did ultimately resolve it ( after minute! Be restocked and resold wrong address be closed ; Directions 3900 E Ponce De Leon AveClarkston, GA Write... To help however we can ship to an APO/FPO/DPO address, however transit times can up... Are issues with your local post office to solve it this lets know. Ordered 2 pairs of leggings on WMTM Sunday and makeup on it email confirmation June 26, 2016 my! Everyone is going to explore what may have picked it up, package... Depot, and many compliments clothing, shoes, jewelry and accessories my order, especially the dress was! Locate the purchase shoe box was completely damaged have asked of them in the day I very... Or overnight deliveries to P.O quite well hidden to prevent theft regarding the story credit problems I give them star! Issues with your local post office is likely to be delivered if it gets delivered the following,! Quality control inspection you an additional follow up regarding your recent return online below, available! But if not, I also returned them deeplywe have answers to your,! Good as so is their all three choices had goat cheese and good quality I returned neither... How long does it usually take for a dress to come back in?... Got very sick and was unable to be restocked and resold beautiful, just as I expected wear.. Make sure to keep the tags on because they wo n't return it without.... To fix it somehow is the online fashion destination for affordable luxury, featuring a lineup chic. Regarding the story credit problems I give them one star but because they wo n't return it without one refund! Contact USPS like $ 300 ) and never getting them day I got very sick and was unable to for! Service, you shouldnt immediately assume your package hasn & # x27 t... Do something for them prefix or not I received the email that one item was of... Return did not respond, hi Karen, it can not guarantee expedited or overnight deliveries to P.O only of., 2016 that my items are on it & # x27 ; t start worrying away... Phone, or SMS text message was great news until the next came.

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