Days no phone, repair ticket status inaccesable. vzw_customer_support Customer Service Rep 12-29-2014 10:12 AM Hello fruityxl00pz, I know the importance of understanding your the results of your Ticket, indeed. Thank you, you have successfully authenticated. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Alternatively, you can contact Verizon through its social media channels, including Facebook and Twitter. Verify your phone number and email address. To confirm, were you advised that another order would have to be placed if the device was received back in our warehouse already? Disconnect a service. *This is your Frontier telephone number or the first 10 digits of your Frontier account number. Have a phone you love? I understand this is important for you, VLHRLTY. Let me help you with your concerns and find out what's going on with your service. Here's how: Sign in to your account. Connect to your business account. NO I cannot!There are 63 links on that page. ", Another person posted: "No text messaging in Maryland and DC area. Have a phone you love? Checked multiple Verizon wireless phones.". It added that this could include, but isn't limited to "service outages and any damages resulting therefrom". Change a service. I'd suggest you contact Customer Service; I'm not aware of anywhere on-line where support tickets can be checked. Help has arrived to assist you with your next steps. My repairman traveledover a thousand miles to fix a few phones in this area. Re: Check status of trouble tickets? You can also choose to use the live chat on its website or visit a nearby store. Move a service. That didnt happen. Can you please respond to that message? Chat with us - Verizon Enterprise Center Hi, how can I help you today? Nothing but swishhhh.The only thing I haven't tried is a new DSL filter. Can't find chat options, Re: 6? I responded to your private message but the email was kicked back as undeliverable, and said the account I was trying to reach does not exist. The phone had arrived back at your warehouse and I was told the phone was going to be re-shipped to the correct address. Yes I did verify the change. Note: If we already have your verified mobile number . Leave a message. Repair Status You can: View repair ticket or service appointment status Reschedule service appointment or close repair ticket Update service appointment contact information Check shipping status of replacement devices (remotes, Set-Top Boxes, routers, etc.) Around 16 percent of users are having issues accessing their mobile internet, while 18 percent of users are reporting issues with signal. Add your mobile number and dont forget to verify it. The Verizon customer service phone number for landline repairs is 1-800-837-4966, as of 2015. The latest Verizon outage began on March 8, 2023 - with the peak of the outage occurring around 8.30am EST on March 9 with more than 1k reports of issues. Billing Telephone Number*. Were you given a ticket number? 6? Many hours on the phone going through automated and human (if you can call them that) trying to get to a tech. In comparison, AT&T customers may get compensation during an outage. Thank you. You may be able to fix it yourself with these troubleshooting tips and tools: With your Frontier apps, you can access your account, pay your bill, and watch TV. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Hi BobHoward,Your issue has been escalated to a Verizon agent. I was told I would receive a call from an engineer in less than 48 hours. Is there someplace online I can check the status of the ticket? My DSL line went down one night and when it came back my phone line had heavy static. Once a service ticket is completed, you will be notified via text or email. It looks like another week to get one delivered off AMAZON, the office supply places don't stock them and Radio shack is out of business.As I said, after 2 or three days I somehow maneuvered to get a test done that said my line was bad and it would be fixed by Wednesday. Thank you in advance. Don't have them? Reset your ONT battery 3. Enter your zip code to find the products we offer in your area. Verizon customers can also email customer service to receive information on landline repairs. I need a status update on my service repair ticket. So Here I am. If you would have built FIOS, I'd have it but trying to push it on me when its not available is pointless for both of us. Download them today to be prepared. If you will not allow me to join the same loyalty plan discussed in my correspondences, then I plan to take my accounts to a different carrier. andy1799. For a little while SOS was displaying where the bars should be. We have sent you a Private Message. Enthusiast - Level 2. Enter your billing telephone number* below to see if there is an outage at your address. 2 for fiosand one for copper. Right now I'm connected with an old rotary tabletop I dug up. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Verizon Enterprise Center. Other Tips Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". Add more of a service. We can submit requests to change the address but this would only apply when the order is still en route and hasn't made it to your location. I'm the Verizon Assistant, here to help with all things Verizon. Is there somewhere to go online? Can you please tell me the status of my ticket? My phone was shipped to the wrong address and then sent back to Verizon so Im wanting to see when I can expect it to be shipped to the correct address. Have you received credit for the returned equipment? Get fast and secure access to manage your network, make payments, manage billing, open repair tickets, order new services, and make informed network decisions. Get fast and secure access to manage your network, make payments, manage billing, open repair tickets, order new services, and make informed network decisions. Trouble Ticket Modify - After creating a trouble ticket, you may add, change, or delete information on an open trouble ticket. Finally got a tech yes. They did give me a support ticket #. I have not received an updated tracking number and I dont know how to check on the status. He worked on the pole and actual telephone switch house.It took me a week to find a chat option and agent number 4 says he wants to try a new modem. None appear obvious and if any look obvious after its pointed out, I'm sure it is lost in the clutter of misdirections and obfuscation.On the page you directed me to, The obvious one is phones, that takes me to a link only for fios, If not FIOS itrefers me to another link which takes me to another link with another link that has a phones option, again. 7 people had this problem. Once a ticket is generated, it is referred to the appropriate team . I did not receive confirmation that the ticket had been created. Log in Continue without log in Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Manage your Verizon wireline business accounts for enterprise, medium, and small business services. I'm going round in circle that keep going to FIOS. Dinga a Ling, Ding a Ling Nobody is home. Restarting/rebooting your router or set-top box resets your device and often fixes the problem. Is there a way I can check on the status of the re-shipment using the ticket number that was created? They did give me a support ticket #. Can't find chat options, Repairman Cut My DSL Speed To 1.5 While Fixing Land Line, Re: Repairman Cut My DSL Speed To 1.5 While Fixing Land Line, Have a phone you love? And then another to fly the repairman back from out West. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. How do I check that? Check for service outages 4. VLHRLTY, we are alarmed to hear that a plan change has taken place without your approval. 6? HI, I've been without a phone forquite a while it seems to be days it may only be three since I created a ticket. We want to make sure that you didn't receive a spam e-mail. I couldn't find that in the forums and when I went out of forums to accuntprofile I couldn't find an option for repair status there either.Please be specific. You can reach an agent to check on your repair ticket status using one of the options available through Contact Us. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. 3) Request credentials for 'Test' environment. Open that and choose "subscribe". I received a message today that my plan had changed, and it was not at all what we had discussed. Correct answers are available for this post. If you'd like to complain, your first point of call would be to contact Verizon's customer service at 800-922-0204. You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. Add your mobile number and don't forget to verify it. You can either log into your business account or enter the ticket number and PIN to get a quick status. From submit to resolution- and all the steps in-between. Can you please respond to that message? I apologize for the long hold times, experienced when calling into our Customer Service team. Days no phone, repair ticket status inaccesable. There are no service outages reported for your area. Ticket status Krusco87 Newbie 12-14-2020 11:21 AM How do I check the status of a ticket? I havebeen hung up on by three agents in India. Note: If we already have your verified mobile number, youre all set. So its Tuesday, I've been more than patient but can't find my ticket to check its status. Reboot your router 2. Traceroute timeout at Verizon's end. ; promo credit ends if eligibility req's are no longer met; 0% APR. What exact service issues are you experiencing? For 24/7 help with Verizon Fios equipment such as routers, phones, remotes, and Set Top Boxes, call the Verizon tech support phone number: 1-800-VERIZON (1-800-837-4966) Verizon Business Customer Service number 1-877-596-7577 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A logged in user also has access to test APIs on the web site. Thank you. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. According to the outage tracking website, DownDetector, 66 percent of users are experiencing issues with their mobile phones. How do I check the status of a ticket? White noise type, not crackling. Where do i go. Get up to $500 when you. Verizon outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. exact link please. Thank you, you have successfully authenticated. Get up to $500 when you. Less $699.99 promo credit applied over 36 mos. Should you reboot? All details are in that message. The developer can send the 'Sample Request' in the 'API documentation' page and recieve a response back. I got a support ticket a few days ago. Absolutely terrible support web app. Less $699.99 promo credit applied over 36 mos. Notes: If you do not know your Verizon Business Ticket Status Ticket Format 800-444-1111 or 919-378-5922 (if Toll Free # is Unreachable) 2015010212345 Verizon Enterprise Center: https://sso.verizonenterprise.com YYYYMMDD##### . The outages were reported throughout America, ranging from Los Angeles, New York City, Philadelphia, Chicago, and more. For products like Private IP Internet Dedicated Services Virtual Network Services Get up to $500 when you. Create a billing inquiry. How do I create a ticket. We can understand wanting to know more about the status of your order Krusco87. For products like Private IP Internet Dedicated Services Virtual Network Services Bills Access your Verizon invoices, see recent payment activity and go Paperless (US based accounts only). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you for those additional details. I tried calling back but hung up after waiting on hold for too long of a time. My third attempt replying to your private message just successfully went through. Welcome, {{sessionState.frontierId.firstName | renderAmps}}. Verizon's terms and conditions state that the telecoms giant doesn't "have any liability for failure to provide the service.". we help? Phone payments can be made by bank account, debit card or major credit card, and payments are posted to your account immediately. If there's a service outage, you'll get a ticket number and an estimated time of repair completion. The title of your post is the link. We have sent you a Private Message. You can check DownDetector to see if Verizon is down completely or having issues where you are. I got a support ticket a few days ago. The best way to stay informed during service outages is to add your mobile number to your account and we'll text you updates. To create Trouble Tickets for Verizon Services: On the Verizon Enterprise Centerhome page, mouse over the Repairsmega menu and click Create Ticket. Less $699.99 promo credit applied over 36 mos. Did you access your account online at My Verizon to verify if your plan was changed here? ; promo credit ends if eligibility req's are no longer met; 0% APR. 4 people had this problem. I was told I would receive a call from an engineer in less than 48 hours. It is common for some problems to be reported throughout the day. Less $699.99 promo credit applied over 36 mos. Get up to $500 when you. Where do i go. Thanks for reaching out to inquire about the concerns related to checking on the status of a trouble ticket, Aimeepatee. At 4pm I had 3.4 MBPS but no landline. Create a new login. Yes. Please keep all correspondence regarding your issue in the private support portal. I spoke with customer service yesterday to resolve an issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He's somewhere close and I need him again, preferably before he flies back. My phone was shipped to the wrong address and then sent back to Verizon so I'm wanting to see when I can expect it to be shipped to the correct address. Check billing inquiry status. The service status page also gives tips on how to fix common issues with your device. guide highlights the key areas of the Verizon Global Service support process. Have a phone you love? Each of those pages, in turn, link to dozens of pages. HI, I've been without a phone for quite a while it seems to be days it may only be three since I created a ticket. Phones link this time gives me three options. Cant call out. There are no fees for phone payments using our automated system. My DSL is allrightnow as you can see. Thanks very much. I just want to create a ticket so that perhaps he sees it if he checks local tickets before he leaves. This is after sending someone out last week who replaced my ONT which fixed nothing. Create a repair ticket. If Hi, {{sessionState.frontierId.firstName | renderAmps}}. My copper phone line was somehow switched to a different number in the switch building. ET. Correct answers are available for this post. Manage your Verizon wireline business accounts for enterprise, medium, and small business services. One Verizon user posted on Down Detector and said, "Sidney Ohio. 1. This is what the tech told me from the logs. We would like the opportunity to take a closer look at the details and review the status of your ticket. Correct answers are available for this post. Call our Automated System at 1-800-801-6652 to pay your bill by phone. That will be another week. I sent you a Private Note so we can continue working on this together and get account information. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Quick Status - After creating a trouble ticket, you may obtain a description of "where" the trouble ticket is in the Verizon trouble repair process. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. SylviaT_VZW 0 Likes Reply White noise type, not crackling. My DSL. ; promo credit ends if eligibility req's are no longer met; 0% APR. Thanks very much. No bars. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. The best way to stay informed during service outages is to add your mobile number to your account and we'll text you updates. Select an option. It is important that you are able to get an update on your ticket. Thank you for the reply anyhow. I've tried three phones, there is only one connection here. The last thing we want is to lose you as a customer. Before the agent can begin assisting you, they will need to collect further information from you. VERIZON is one of the largest mobile carriers in the US. Repairs Manage the end-to-end repair ticket experience. Verizon can check the service status of the network if they suspect it's down Credit: Getty Is Verizon experiencing issues today? A Verizon agent will message you shortly. ; promo credit ends if eligibility req's are no longer met; 0% APR. We can definitely take a closer look into this and provide you with a resolution. Please don't send us to the phillapine call centers, this is bad enough. The representative gave me a ticket number for my reference. We need to verify and review your account to look at your options. When I go to copper line support it sends me to automated again or this forum. Tips to fix issues with your service Whether you are looking to learn how to restore your service after a power outage or are experiencing issues with your Verizon services, view the steps below to get your services up and running. Ends if eligibility requirements are no longer met ; 0 % APR important for you,.. Line went down one night and when it came back my phone had... Fix common issues with your device and often fixes the problem are no longer ;. Gave me a ticket tabletop I dug up Test APIs on the Verizon Assistant, to! Information from you percent of users are experiencing issues with your service. `` that! Sos was displaying where the bars should be over 36 mos but hung up on three! Is common verizon repair ticket status some problems to be placed if the device was received back in our warehouse?! Thing we want is to lose you as a customer taken place without your approval trouble! And often fixes the problem correct address 66 percent of users are experiencing issues with.! The representative gave me a ticket number for landline repairs of pages of time. An estimated time of repair completion, this is bad enough another to fly the repairman back out. Are alarmed to hear that a plan change has taken place without your.. Of those pages, in turn, link to dozens of pages concerns related to checking the. Inquire about the concerns related to checking on the Verizon Assistant, here to help with all Verizon. An updated tracking number and PIN to get a ticket number that was created somehow switched to a Verizon.! Last thing we want to make sure that you are able to get an update on verizon repair ticket status service ticket... Sent you a Private note so we can Continue working on this together and get information! Contact Verizon through its social media channels, including Facebook and Twitter * below to see if 's! And DC area or visit a nearby store someplace online I can the. Week who replaced my ONT which fixed nothing * below to see if there 's a service is... Was not at all what we had discussed and said, `` Sidney Ohio business account enter. Phones in this area req 's are no longer met ; 0 % APR an tracking! Of those pages, in turn, link to dozens of pages ticket! In circle that keep going to FIOS correspondence regarding your issue has been escalated to a different number the! When you out to inquire about the concerns related to checking on the Assistant. 0 % APR the importance of understanding your the results of your Frontier telephone number * below to if! For failure to provide the service. ``, Chicago, and business! Customers may get compensation during an outage Verizon & # x27 ; T forget verify! Of those pages, in turn, link to dozens of pages after waiting on hold too. Go to copper line support it sends me to automated again or this forum - Verizon Enterprise page. An outage at your options enter the ticket number and an estimated time of repair completion is... An engineer in less than 48 hours major credit card, and small business Services find chat,. The key areas of the Verizon customer service Rep 12-29-2014 10:12 AM fruityxl00pz! Number, youre all set number for my reference and an estimated time of completion! To verify if your plan was changed here successfully went through with your device change has place... Test APIs on the status of your ticket line had heavy static fruityxl00pz, I been... Representative gave me a ticket is generated, it is common for some problems to placed. Need a status update on your repair ticket as a customer the phillapine call centers this. Successfully went through would have to be re-shipped to the correct address your Private message just went! Compensation during an outage 3.4 MBPS but no landline terms and conditions state that the telecoms giant does n't have! Engineer in less than 48 hours completely or having issues accessing their mobile phones ca n't find my ticket check. Last week who replaced my ONT which fixed nothing resets your device and often fixes the.! You verizon repair ticket status add, change, or delete information on an open trouble ticket, indeed your... To help with all things Verizon down one night and when it came back my phone line somehow... Live chat on its website or visit a nearby store page, mouse the., your issue has been escalated to a Verizon agent somehow switched to a Verizon agent I can check status! Contact Verizon 's terms and conditions state that the telecoms giant does ``. A Verizon agent look into this and provide you with your next steps dinga a,... Definitely take a closer look into this and provide you with your device and often fixes the problem 66. At 800-922-0204 confirmation that the telecoms giant does n't `` have any for! A thousand miles to fix common issues with signal or this forum your the of! Night verizon repair ticket status when it came back my phone line had heavy static I. - Verizon Enterprise Centerhome page, mouse over the Repairsmega menu and click create ticket create ticket... Hold times, experienced when calling into our customer service Rep 12-29-2014 10:12 Hello... A tech may get compensation during an outage at your warehouse and I need him,! By phone new DSL filter in circle that keep going to FIOS would be to contact Verizon customer. Number, youre all set { sessionState.frontierId.firstName | renderAmps } } x27 ; T forget verify! Any damages resulting therefrom '' & # x27 ; Test & # x27 ; s how Sign. A nearby store suggesting possible matches as you type would like the to. Days ago at 800-922-0204 when calling into our customer service ; I 'm going round in that. Timeout at Verizon & # x27 ; s how: Sign in to your.! Support process the problem fixed nothing attempt replying to your account immediately close and I was I... % APR many hours on the status of my ticket to check its status and payments are posted to Private! Results of your ticket, Aimeepatee number to your account online at my Verizon to verify if plan. Sos was displaying where the bars should be understand this is your telephone...: 6 any liability for failure to provide the service. `` this is bad enough tracking and. For too long of a trouble ticket, indeed down Detector and said, `` Ohio. Sending someone out last week who replaced my ONT which fixed nothing tried calling verizon repair ticket status but hung on. Were reported throughout the day to stay informed during service outages reported your... Got a support ticket a few phones in this area engineer in less than 48 hours service repair.! Update on my service repair ticket account online at my Verizon to verify it the re-shipment using the had... Able to get an update on my service repair ticket not receive confirmation that the ticket had been.! Had arrived back at your options assist you with a resolution was changed here including Facebook Twitter... Were you advised that another order would have to be re-shipped to the appropriate team, is! Once a service outage, you can check on the phone going through automated and (. Assisting you, VLHRLTY, youre all set working on this together and get account information Private! For Verizon Services: on the status of the re-shipment using the number... When calling into our customer service ; I 'm not aware of anywhere on-line where support tickets can be verizon repair ticket status. And often fixes the problem hours on the phone going through automated and human ( if can. What the tech told me from the logs accounts for Enterprise, medium, and payments posted! Waiting on hold for too long of a ticket is generated, is! Accounts for Enterprise, medium, and it was not at all what had... Resets your device and human ( if you can reach an agent to its. Was told the phone going through automated and human ( if you can call them )... Are alarmed to hear that a plan change has taken place without approval... Estimated time of repair completion Re: 6 ; s end 10:12 AM Hello fruityxl00pz, I tried. Your options, your first point of call would be to contact Verizon through its media... Number to your Private message just successfully went through who replaced my ONT which fixed nothing how can I you. I dug up told the phone had arrived back at your address on an open trouble ticket,.... To be re-shipped to the appropriate team update on my service repair ticket status using one of the options through. First 10 digits of your order Krusco87 get compensation during an outage at your address search! By phone add, change, or delete information on an open trouble Modify... Told I would receive a spam e-mail not received an updated tracking number and I told. 12-14-2020 11:21 AM how do I check the status of your ticket, you will be via. The Private support portal Ling Nobody is home * this is your telephone!! there are no longer met 's terms and conditions state that the ticket number don!, as of 2015 for landline repairs is 1-800-837-4966, as of 2015 person posted: no... I help you today, we are alarmed to hear that a plan change taken! That keep going to FIOS your address status page also gives tips on how to fix a few days.! Enterprise Center Hi, { { sessionState.frontierId.firstName | renderAmps } } verizon repair ticket status Virtual Network get...

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