In order to ensure proper operation of the unit, please make sure the alternative media you choose is the same weight as the original media provided and that you are not using anything fine (such as sand) or liquid as it could get into the inner components and render the unit inoperable. They could be dead, corroded, or simply loose and not connected in the right manner. The heat will not come back on without being reset. Theres a wall switch (looking like a light switch) that seems to turn the unit on, and then three individual power switches hidden at the base of this model (one for the lighting effects, one for the fan, and one for something else?). E41 indicates that your fireplaces heating element has failed. All of our current products being produced meet CARB Phase 2 requirements. If it does, check that it is in the ON position. The high-limit switch shuts off the heater when it is overheated. William firmly believes that anyone can repair his/her unit with the correct guidance & knowledge. Don't buy a new fireplace until . Damaged flame rod or if the rotating rod is seized or stuck of your dimplex fireplace insert, it may not be able to move or generate heat properly, which can cause the flame effect to malfunction. If your blower is humming and getting power but wont run. We purchased a 100 dimplex xl and installed it today. Can you help me? Damage wire can prevent the Flames from Turing on. If the motor is damaged or not receiving power, it will not be able to create the necessary motion for the flames. With a multimeter, measure the resistance of the sensor. Our unit is 14 years old. The problem seems to be with the power adapter that the fireplace cord plugs into, which then plugs into the wall outlet. My simplex wood stove effect fire only works for a split second on flame effect and not at all on heater. Turn it back on after five minutes or longer. Wait for 5-10 minutes. I have a Dimplex, XHD23L MOD A, it has never been used. More about us. Reset the fireplace. Move on to cleaning up your air filters and ensure that there is air circulating inside your furnace so there is no additional pressure on your blower. If your Dimplex electric fireplace wont heat, make sure it is turned clockwise to the highest possible heating setting. Moreover, the electric fireplace doesnt generate the ashs messy pile or carbon monoxide. Check the continuity of the heating elements with a multimeter. Check the fuse box or breaker for any tripped switchs. Assuming your fireplace itself is functional, here are some ways to troubleshoot the remote's function. The bulb Due to the inside bulbs malfunctioning, the fireplaces flame effect disappears. Remember - Ionised or even distilled water is to be avoided. The opti-myst flame is really low. After this, your fireplace remote receiver will be synchronized with the transmitter. What makes the flame in the electric fireplace? Infect, for safety reasons, an electric fireplace should only be plugged into a standard outlet directly. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. Dimplex products come with their own troubleshooting guides, or a troubleshooting section at the back of the Product Service Manual. You may need to get a new flicker motor or LED driver circuit board if they are defective. There are three moving parts in the fireplace that could create a noise during operation. The flame motor needs to be changed. The flame should be a constant smooth flowing flicker. Eliminate the causes one by one. Well try our best to help you out. The furnace filter may be dirty, the capacitor may have stopped functioning or your heater motor has gone bad. Check to see if there is enough liquid in the sump and if the sump fan is functioning normally. Your Dimplex electric fireplace produces frozen flame due to one or more reason like loose wiring, the flicker motor may be defective, or the LED driver board may be defective. Inspect the wiring for any loose connections. Its possible that a faulty bulb could prevent the flame effect of an electric fireplace from working. Resistance is 8.8 at the blower and 10.03 at the heating element. The device will be unlocked. The electric fireplace draws cool air. Californias Proposition 65, called the Safe Drinking Water and Toxic Enforcement Act of 1986, gives California consumers the right to know when products contain chemicals known by the state of California to cause cancer, birth defects or other reproductive harm. Hopefully, our guide on Dimplex electric fireplace troubleshooting will help you whenever you face any issues. Wait for the heater to cool. Enter the PIN code. Replace the aged switch, Check the switch wires loose connection and tighten it, Ensure that your Dimplex electric fireplaces motor is drawing enough and stable electricity, not more or less, Check the electrical connection and fix it. For some models, youll have to pull down the grill or remove the glass doors. It could be that the log set is not positioned properly in the firebox. Get in touch with our expert team via phone or email. Product Downloads Can't solve your problem? Youll see Child Lock appear. Dimplex Electric Fireplace Flame Not Working: Reasons & Fixes. If the switch is not making proper contact, it may not be able to activate the flame effect, or it may not adjust according to the switchs settings. Its frame is crafted from solid wood in a birch veneer. BARELY VSIBLE. Please check your fireplace circuit breaker. COPYRIGHT 2023. On/Off Switch Doesn't Work Hopefully, your fireplace issue will be solved. Great site! Dimplex electric fireplace troubleshooting is as simple as the Avalon pellet stove troubleshooting. Replacing the bulb is a common way to fix the flame on an electric fireplace, but those with LEDs typically will never need changing The Motor Has Stopped Working Your Dimplex fireplace blows cold air due to the following reasons-. Then decide, whether you should replace it or not. If youve been using your fireplace continuously, this problem may reoccur once or twice. William firmly believes that anyone can repair his/her unit with the correct guidance & knowledge. Ensure the thermostat setting is higher than your room temperature3. If not, clean it & make sure all the wiring connections are in good condition. Check whether the wiring is loose. Find Your Owner's Manual. But replacing heater parts can be complex. A. Other features include impact resistant safety glass and safety cut out with reset controls. If the batteries are already installed, you should try a new set. Check to see that the circuit breaker is not tripped, the heater is on, and the thermostat is installed correctly. You may have an issue with some internal control components if the heat doesnt come on at this point. I purchased a Dimplex Chelsea TV stand/electric fireplace and set it up yesterday. Here are some things to check: If none of these steps resolve the issue, its best to contact the manufacturer or a professional for further assistance. If you find any, ensure that the wire connections are secured tightly now. The remote control of the fireplace has the same frequency as any other remote control transmitter in your house. Many electric fireplaces use light bulbs to create the appearance of a flame, so if one or more of the bulbs are not functioning properly, the flame effect may not work correctly. My firebox owners manual says I cant place my unit on carpet, is this true? Dimplex electric fireplace blower not working is a common issue. However, the infrared technology of the modern electric fireplace directly heats the rooms objects. Hallo.my machine shows error with no code.when I press +or- several times it gives a sound like I have reached the limit but no indication of the temperature reading.i lost the remote.the temperature dont change any way. If you have checked the first four causes and your remote is still not working, your remote possibly needs a replacement. If your Dimplex fireplaces flame is not working, it can be a frustrating experience, but it doesnt necessarily mean that you need to replace the entire unit. They can be found at most home improvement stores. Plug it back in and turn your fireplace on. The rest of the flame is working. The remote may need to be changed or the remote receiver may need to be changed. Shut off the fan only to see if the noise stops. Well, to solve the remote issue, read our guide on Dimplex Remote Control Not Working section from Dimplex Electric Fireplace Troubleshooting Guide. It could also be that your heater has overheated and now going through a cool-down cycle. And then fix it. Refer to WATER DRAIN, E40: Internal serial communications error. At this speed there is only warmth within 6 9 of box.Help please. To reset, just turn off the unit, unplug it, and wait 30 minutes to power the unit back.2. The remote receiver could be broken and in need of replacement. Learn more, Facebook II Twitter II Pinterest II Linkedin. If the wall mounted fireplace you purchased has loose media such as glass pieces, stones or river rock, you can choose to replace this media with something else of your choosing. Should my flame keep shuttering or be jumpy? We have updated our website and packaging to include these warnings. Why Electric Fireplace Keeps Tripping Breaker? Do you have a separate switch for the heating element on the side of your fireplace? By creating an account you agree to the Hunker. Electric Fireplace Repair (Dimplex) Ray Whyte 140K views 3 years ago Heat Surge Troubleshooting and Control Board Replacement Vacuums Etc - Kirby, Dyson, & HeatSurge Specialist 66K views 9. Product Downloads Can't solve your problem? Dimplex is one of the best brands of electric fireplaces on the market. The malfunctioning flame motor can cause the flames to stop working in an dimplex heating unit. When your temperature sensor has a short or open circuit, this error message will pop up. It can be reset by switching the Main Power switch to OFF and waiting 5 minutes before switching it to ON. The circuit breaker trips or blows a fuse when turned on. If you are not an expert to deal with an electric device, it would be better to hire a professional. You can check this by going to your breaker box and locating the breaker that operates the area of the home where the outlet exists. Afterward, if the error still persists, you need to replace the main PCB. You cant change the temperature settings. Dimplex Electric Fireplace Problems [9 Easy Fixes] 1. Attempting to repair electrical components without proper training and experience can be dangerous and cause further damage to the fireplace. The flame motor is responsible for creating the motion and movement of the flame effect, and if it is not functioning properly, the flames may not work correctly or at all. Dimplex fireplaces distribute a warm, gentle, even heat over a wide area by means of a silent fan-forced heater. Contact Dimplex Technical Service for obtaining a replacement cord at 1-888-346-7539. Another probable reason behind the issue is that your fireplace may not be properly grounded. It comes with Realogs Plus, a . Lets discuss their in-depth reasons and simple solutions: Note: You can also read Dimplex electric fireplace troubleshooting guide. Take a clean microfiber duster. Please call Dimplex tech support at (888) 346-7539. I have a feeling that a motor spinning a bearing mechanism is touching something inside and that creates the vibration of flames and clicking. You may need to replace the capacitor. It is always recommended that you check with the television manufacturer for any restrictions prior to installing your Dimplex fireplace to ensure all restrictions are met. I hope, you will get the solution. Unplug the fireplace. Plus, follow the Dimplex remote control not working section in the article. Sound may be coming due to a faulty motor. Purifier models, the air filter may be dirty and need to be cleaned or replaced. This heater is not intended for use in bathrooms, laundry ar-eas and similar indoor locations. Is It OK To Leave An Electric Fireplace On all Night? Can electric fireplaces have real flames? When it is not running, your heater wont produce heat. Find answers to common questions and simple technical troubleshooting steps. Ensure method of installation does NOT obstruct the air intake slots on bottom front of unit in any manner. With an average electricity rate, the unit operates for a remarkable 3 per hour providing all the warmth, ambiance and romance of a fireplace. What could be wrong with it? If still the problem exists, check & reset the circuit breaker if it is tripped, and turn the thermostat up if needed. In this troubleshooting guide, we will break down the details of each problem, its causes, and simple solutions. Check all these issues and fix them. If your problem continues here are a few trouble shooting points: Hold the heater from both sides and lift the cover up to remove it. Well, as the motor of your Dimplex fireplace is working, now you ensure the wiring & the flame effect controlling switch are perfect. Make sure the slots are open. To clean the glass of your Dimplex, spray the glass cleaner on the dark glass and wipe it using circular motions with a soft cloth. And finally, check the LED driver board. Why is my Dimplex Electric fireplace Flame not Working? To fix your Dimplex electric fireplace issue, make sure there is no faulty wiring & over-stretched power cord that could be the culprit behind the issue. In this setting, your fireplace will turn off automatically when your room is adequately heated. This error is caused by wiring mistakes, faulty PCB, or a bad sensor. It should stop and display temperature setting options as usual. Plus, check all insulation and weather stripping and make sure there is a leak. Also, the Dimplex Opti-Myst, Celsi Ultiflame VR, Celsi 3-sided Electriflame VR are notable flame effects. Dimplex electric fire flame effect not working mainly because of bulb malfunction, loose wiring, faulty flame effect controlling switch, defective motor, and LED driver malfunction. When the flame on an electric fireplace not working, the bulb can be the culprit. Dimplex electric fireplace not heating even when the heater is getting power can be caused by a faulty blower, a heater going through a cool-down cycle, or a faulty heating coil. So, if you want your touchscreen to function, dont cover it anything like clothes. Damage to the wires that connect an electric fireplaces flame generator component could cause the flames to stop working. You can clean out the heating element if needed, by spraying air on it. Model c. Plz tell me how to fix it. When you choose to activate the heat feature along with the flame, the unit uses approximately 1500 Watts. Inspect the fuse on the electric fireplace and replace if necessary. Replace the sensor if necessary. Is it normal for my heater to emit a slight odour when in operation? Overheating, restricted airflow, faulty temperature settings, dirty heating elements, and faulty bulbs can be the prime reasons for this malfunction. Another common culprit is that your heater is actually too large for your home. The glass remains cool to the touch to ensure children don't burn their hands on the glass. The on/off switch is stuck and cant get it to turn off/on. Using the remote it turns on just fine, but we are unable to shut it off with the remote. After wiping it down, let it dry. Check the batteries of the thermostat and replace them if needed4. Where can I find an authorized Dimplex service depot? Are Dimplex fireplaces expensive to operate? E 1 code is either due to a clogged filter or a tripped tilt switch. Loose Wiring 3. It could be that the batteries in your remote control are dead and need replacing. As a result, it creates a clicking noise & shaking flame effect. What could the problem be? The flame motor, flicker rod and the blower motor. Next, take a vacuum that has a brush attached to the hose. Do not locate the heater im-mediately below a fixed socket-outlet. Flame Effect Not Working 6. There are some common Dimplex electric fireplace error codes that users have to struggle with more frequently. It is easily fixable and well tell you how. If your electric fireplace uses LEDs rather than halogen bulbs and your flames aren't working then there may be another issue with the fireplace. We replaced with led clear bulbs.Please advise. Loose wiring in the fireplace can also cause power issues. . Also, the fireplaces fire glow creates the illusion. If the faulty switch is the main culprit, then you can go with the following solutions: Motor malfunction is another cause for which the fire flame effect stops functioning. The total cost to operate the flame and heater is approximately 8 per hour (gas fireplace manufacturers regularly advertise running costs of 17 per hour)! Its possible that the LED driver board is faulty. Youll need to grab a grip. Do you have any idea what could be the issue? Check the wiring and find any loose connections. Please select your product category to go to the relevant troubleshooter. If youve been using a Dimplex Electric Fireplace for a while, you may come across this issue. Hold for three seconds. Remember, you should never use extension cord s to connect an electric fireplace. Dont forget to initialize the new remote control to the receiver. Youll see that the display has returned to the current temperature mode on its own. You can find the warning near most product UPC labels and on our website under the Specifications tab on product pages. Ensure you're pointing the remote at the front of the fireplace. 4801 58th Ave. North Saint Petersburg, FL 33714 Phone: 727-527-4200 Fax: 727-527-4233 What is the maximum weight I can put on my TV stand? Then the log is no longer illuminated and the heat stops. As your fireplace beeps it indicates that its time to replace the batteries. What needs to be done to correct this. To solve the issue, it would be wise to contact the Dimplex customer service center. 3. A buzzing sound is indicative of a bad flame speed control module when coming from the control panel. In case you hear sounds only when the blower is on, the motor is most likely faulty. The wiring can get damaged, causing your heater blower to not run. For one thing, it will raise your utility bills a lot. To reset your Dimplex electric fireplace, turn it off and disconnect it from the main electrical outlet. Thank you so much for your time. To ensure the safety of your family members, no combustible energy sources are used to produce the flame. You can also use the LED as a fire flame effects light source in your Dimplex electric fireplace, and it is long-lasting compared to the bulb. Dimplex Electric Fire Flame Effect Not Working [5 Easy Solutions] 1. The heater isnt working as the heating element may have burnt out of your unit. All Right Reserved by FIREPLACEHUBS. This noise would be a rubbing or sweeping noise. As of August 30, 2018, manufacturers of products sold in California were required to notify consumers when products contain chemicals on the states Proposition 65 list. You can find the right guide on our Product Downloads page. Your heater is supposed to do that from time to time. Dimplex fireplaces have controls that allow you to adjust the background light and speed of the flame to create an ambiance to suit any mood. Dimplex products come with their own troubleshooting guides, or a troubleshooting section at the back of the Product Service Manual. However, if you are not comfortable doing the whole process, you can take help from your local Dimplex service center. Try plugging unit into another outlet or install a dedicated 15 amp breaker for the unit alone. Let the heater dry. Now, put the front cover back on and screw it on tightly. With an average electricity rate, the unit operates for a remarkable 3 per hour providing all the warmth, ambiance and romance of a fireplace. The flicker rod may not be connected to the shaft on the flicker motor. My unit is very noisy during operation. Check the wire connections to the log set and the LED driver board as the may have come loose. Unlike gas fireplaces, which require venting fuel pipelines, a Dimplex fireplace just needs to be unplugged! Yes. My fireplace is not working properly, where do I start? The electric fires most realistic flame effects are RadiaFlame with Omniglide, Dimplex Optiflame, Radia Flame 3D, Celsi Puraflame. I chipped my TV Stand, whats the best way to touch it up? A dirty blower can cause whirring noises. Setting of the thermostat is below the actual room temperature and the fan which is on spreads the cold air after shutting down. Yet, you may sometimes feel difficulty in operating it. What makes the flame in the electric fireplace? First, check your unit and make sure that the fireplace is properly grounded. My Dimplex DL2624L heating element will not shut off no matter what I do except by unplugging the whole unit. How do you lock and unlock a Dimplex heater? Never locate fireplace where it may fall into a bathtub or other water container. Yes, you can use your electric fireplace safely without an adapter. No! Loose wires cannot connect consistently with the fireplace, which causes fire flame effects to stop. Some use other methods, such as LED lights or mirrors, to create the appearance of flames. 11 Reasons. It would be wise to contact a technician first. Very first you should contact a technician to check which issue is responsible for creating trouble. If you unplug it for a while then turn it back on it will work again but only for a minute or two. If not, how do I find a technician. What is California's Proposition 65 ? Your heater may have a power switch of its own. Dimplex fireplaces are perfect for single family homes, condominiums, apartments, mobile homes or cottages. The electric fireplaces output voltage varies significantly when the LED drivers forward voltage falls. The stand came with wheels, but I opted to not install them, so the unit is setting on my wood floor. If it does, the fan may be dirty, or you may need to have the blower assembly replaced. And what do I need to do to fix the problem.thank you. The fireplace shows the flickering flames illusion through this reflection. I have cleaned it best I can, with no improvement. Whether you want to add ambiance to your living room, family room, bedroom, kitchen, foyer or dining room, as long as there's an outlet, there's no problem! The following factors are responsible for stopping your Dimplex electric fire flame effects smooth working. Then check the flicker motor. The better brands offer replacement parts so that fireplaces can be fixed long after the warranty has run out. Plus, check the fuse box or breaker for any tripped switch & fix it if you get one. Also, do not understand how to pull the unit out. Check the fireplace for any faulty wiring. You can test them with a multimeter and replace them if necessary. A while ago, the flame effect stopped working. Why will my unit not turn on with the hand held remote? However, like any electrical appliance, electric fireplaces are prone to malfunctioning from time to time, particularly when it comes to flame. Your Dimplex fireplace relies on a steady supply of electricity to work correctly. The wire has short circuited. Keep your skill level in mind when purchasing an electric fireplace, consider working with a local installer to get the focal point of your dreams done correctly! As you set it directly on the floor, perhaps more dust and debris are building in it. Never locate this heater where it may fall into a bathtub or other water container. The blower not working, the fireplace shutting off automatically, not turning on, producing no heat, the flame effect not working, error codes popping up, unusual noise from the furnace, the remote not working, and thermostat issues are all Dimplex electric fireplace common problems. If you need a copy of your manual click here and enter your model number: Due to the variances in our wall mounted fireplaces we recommend checking the troubleshooting guide in the service manual or contact customer support at 888-DIMPLEX (346-7539). [Fixing Guide]. Then fix it following our solution guide in the article. Im wondering that since it is sitting directly on the floor, that the unit might be overheating, triggering the auto shut off. Reading the users manual to see if you are handling the remote correctly, replacing batteries, and checking if theres any other source causing radio frequency disturbance is easy to do. Inspect your Dimplex electric fireplaces LED driver and check its inside components, including the capacitors. Use brush attachments to remove dirt from the fins. If so, fix it. Hi I have a Dimplex SP16, a more recent model with LED strip inside rather than bulbs. Check the Lightbulb The causes behind this issue are: If suddenly your Dimplex electric fire flame effect stop working, you should inspect its fire controlling switch. Shuts Off Automatically 3. Another major cause for which your Dimplex electric fire flame effect stops working is loose wiring. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. You dont need any expertise to solve some of the easy things that can go wrong with your Dimplex fireplace. If the fan rotates freely but the problem persists, the fan motor may need to be replaced.

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