Discounted phones subject to add'l $25/mo./line. For more information, visit https://mytmoclaim.com/. for on-network domestic data. Sprint Essentials: Includes unlimited domestic calling, texting, and data, & 3G-speed MHS, VPN & P2P. With TracFone, you can stay connected even when youre on the go. All Walmart plans are prepaid, which means no contracts or hidden fees, offering customers more freedom and control of their cell phone usage. 2GB Plan: No discounts apply (except AutoPay discounts). Shop Now WALMART'S BEST VALUE IN WIRELESS Start saving today with Walmart's lowest priced unlimited plans. Plan not avail. Or, enter your phone number below and click on a keyword. Mobile's Bring Your Own Phone plan requires an unlocked T-Mobile or GSM compatible phone, activation kit and Walmart Family Mobile unlimited service plan. MyFamily Mobile offers a variety of mobile voice, data messaging, and personal emergency services to families around the world. charge. To watch instructional videos, text the word VIDEO to 611611 or click here. You left some items in your Cart. Plan not avail. While 877-760-8760 is Family Mobile's #2 most popular phone number, it's not the only way to get a hold of their customer care team. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. Click on a keyword below to receive a text with information to . Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card reqd for messaging. To check if your data speed has been reduced, text the word SPEED to 611611 or click here. Without AutoPay, $5 more/line/mo. If you do need help, you can always reach out here with specifics of what's going on. Plan not avail. $25/mo. May not be reflected on 1st bill. or a majority of min. Download the T-Mobile app to get in touch with your Team of Experts on your terms. Plan not avail. Sprint Unlimited 55+ Plan: Reqs. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. 128Kbps. Add Unlimited premium resolution streaming for additional $20/ mo./line and get video streams at up to 1080p+, music at up to 1.5 Mbps, gaming at up to 8 Mbps. 2023 Sprint.com - All Rights Reserved. May affect speed of video downloads; does not apply to video uploads. TRANSFER to 611611 or click here. Once complete, your SIM will be ready to use. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. MHS reduced to 3G speeds after 500MB/mo. Accts. MHS reduced to 3G speeds after 100GB/mo. Includes unlimited domestic Long Distance calling and texting. How do you paint around a toilet without removing it? May affect speed of video downloads; does not apply to video uploads. site are the property of their respective owners. Walmart Family Mobile's Bring Your Own Phone plan requires an unlocked compatible phone, activation kit and Walmart Family Mobile unlimited service plan. for most plans) and customers choosing lower-prioritized plans (i.e. Add Unlimited premium resolution streaming for additional $20/ mo./line and get video streams at up to 1080p+, music at up to 1.5 Mbps, gaming at up to 8 Mbps. Third-party content/downloads are addl charge. U.S. roaming and on-network data allotments differ: includes 200MB roaming. You already know from reading above that 877-440-9758 is their best customer phone number overall, and we have put together a comparison of their 3 total ways to contact support for you to look at as well. Chat Hours. Walmart initially held a 50.1 percent majority stake with T-Mobile holding the remaining 49.9 percent. access to one subscription to Hulu (Hulus ad-supported plan) per each eligible Sprint account (excl. may cost extra. The next step is to register the SIM with your provider. Answer. Third-party content/downloads are addl. Not available for hotspots and some other data-first devices. Subject to Hulu termssee hulu.com/terms. In October 2013, Walmart purchased T-Mobiles share of the business, making Family Mobile a wholly owned subsidiary of Walmart. Includes unlimited domestic calling, texting & data with 3G Mobile Hotspot VPN & P2P data. For a list of accessibility features and resources, text the word ACCESSIBILITY to 611611 or click here. This advanced 4G LTE technology reaches twice as far and is four times better in buildings compared to standard LTE. Sprint may terminate svc. Subsidized devices incur an add'l. Chat with Support Call Directly Need guided support? BUY new account activation. Straight Talk is owned and operated by TracFone Wireless, Inc. , while Family Mobile is owned by Walmart and runs off of the T-Mobile network. Select Intl svcs. Video streams at up to 1.5 Mbps (480p); may affect speed of video downloads. Service may be terminated or restricted for excessive roaming. Wireless service may experience interruptions due to weather conditions, terrain or gaps in service coverage. 5 -20%)]. Protection<360>: Our protection plans must be added within 30 days of activating your device. MHS reduced to 3G speeds after 50GB/mo. for tablets or MBB devices. Excludes roaming. Accts. Unused mo. Applies from first full mo. 10 GB of highspeed MHS VPN and P2P data and unlimited 4G LTE for everything else. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. Only available to intended recipient. To check if you qualify for the Affordable Connectivity Program, text the word ACP to 611611 or click here. New or returning Hulu subscribers only. Walmart Family Mobile is currently the only prepaid national wireless brand available at Walmart stores. Chat with Support Chat with one of our agents live. charges excl. Just visit the official Walmart Family Mobile website at myfamilymobile.com or call 877-440-9758 to get started. Always have your prescription coupons handy with 411Rx enriched messaging. Valid also for certain existing Hulu-billed Hulu (Hulus ad-supported plan) subscribers (no third-party billed subscribers or premium add-on subscribers); no prorated credit or refund for current Hulu billing month, and remaining credit balances will be forfeited. Usage Limitations: To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network. In our experience, customer service can be boring. Scam Shield: Capable device reqd. For instructions on how to stop receiving unwanted phone calls, text the word DNC to 611611 or click here. The quickest way to assess and fix your device issue is to visit aSprint Repair Centerto allow a technician to see exactly what you're experiencing. Device must register on our network before international use. Chat with us. To get help through chat, text the word CHAT to 611611 or click here. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. other trademarks, service marks, and trade names referenced in this Third-party content/downloads are addl charge. Therefore, the coverage and plans provided by each network may vary. Actual availability, coverage and speed may Click on your phone's manufacturer's icon below. Learn about returning and exchanging Xfinity Mobile devices and accessories. Family Mobile is not a subsidiary or an affiliate of T-Mobile, and the two companies are not associated in any way. Protection<360>: Our protection plans must be added within 30 days of activating your device. Sprint may terminate svc. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card reqd for messaging. This will enable the provider to link your SIM card to their customer database. You can call us directly and we will help you. Depending on your service provider and the type of phone, you may be able to activate it online. AutoPay: $5/mo. Unlimited high-speed data US only. To stay connected with the latest news, text the word BLOG to 611611 or click here. & 50 Reg. (no charge for Wi-Fi calls to US, Mexico and Canada). Sprint Unlimited Plus Plan: Includes unlimited domestic calling, texting, 50GB LTE MHS, VPN & P2P & data. Excludes CL accounts. The company is owned by Walmart and powered by the T-Mobile network, meaning that customers get access to the same coverage and reliability offered by T-Mobile but with Family Mobile-exclusive plans and pricing. In the meantime, one of our call center representatives would be happy to help. Customers are also able to access T-Mobiles Extended Range 4G LTE service in areas where coverage is already strong. Tablets may stream Hulu content via included Sprint Hot Spot or may subscribe to separate unlimited data plan for tablets. Navigate topics such as account management, phones, services, airtime, and more at Family Mobile. Unlimited high-speed data US only. Experience our new in-store virtual airtime purchase process by texting VAIR to 611611 or click here. When you purchase, activate, or may cost extra. are not included. USF charge of up to 26.5% (varies quarterly), up to $2.99 Admin. Third-party content/downloads are addl charge. charge. To check if your device is 5G capable, text the word 5G to 611611 or click here. Find answers to top Family Mobile questions to learn all the benefits we have to offer. Family Mobile does not offer customer support through live chat. Accounts that cancel lines within 30 days of activating on promo pricing may void savings. Applies from first full mo. If you need support regarding a TracFone Wireless, Inc. product or service, are interested in becoming a partner or need to reach our corporate office, please reach out to the following departments as follows: . To look up your phone number and Service End Date, text the word PHONE to 611611 or click here. Not redeemable or refundable for cash or gift subscriptions. for tablets or MBB devices. Sprint Unlimited Basic Plan: Includes unlimited domestic calling, texting, 500MB LTE MHS, VPN & P2P & data. Third-party content/downloads are addl charge. If you remove your Wireless handset from your home, other family members in your household may not be able to . For phones and tablets on a metered plan streaming will pull from monthly allotment. *At 2G speeds, the functionality of some data applications, such as Subsidized devices incur an addl. Smartphone usage is prioritized over Mobile Hotspot (tethering) usage, which may result in higher speeds for data used on smartphone. exceeds: (1) 800 min. Tablet/Mobile Broadband Plans: Credit approval req. AutoPay Pricing for lines 1-10. You can also go to a Family Mobile store and talk to a customer service representative in person. 10 GB of highspeed MHS VPN and P2P data and unlimited 4G LTE for everything else. bill cycle. Additionally, Straight Talk offers nationwide 4G LTE services while Family Mobile provides 3G and 4G LTE services, depending on the area. Customer Service: 1-877-440-9758 Official Chat Support Help Center where you can find tips and tutorials on using Chat Support and other answers to frequently asked questions. 611611 text feature. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Standard Message and Data rates may apply. Activating a phone means activating its service with a wireless carrier. Tethering: 5GB high-speed data then unlimited on our network at max 3G speeds. In stores & on customer service calls, and online orders, $35 Device Connection Charge may be required. are not included. You've come to the right place. are included for phone lines with a credit check. Service may be terminated or restricted for excessive roaming. Depending on the carrier, activation can be done online or through a customer service call. If you need more information you can visit here. Once Family Mobile has received your order information and payment, you should expect to receive your SIM card within three to five business days. Family Mobile is available nationwide and devices are available for purchase through Walmart stores and online. Tethering: 40 GB high-speed data then unlimited on our network at max 3G speeds. Includes unlimited texting on capable tablets and data. Rates and included countries vary and may change. Intl svcs. MyFamilyMobile is an online login web portal for Walmart Family Mobile members. other Hulu plans and add-ons) while eligible Sprint plan is active and in good standing. Walmart Family Mobile Save on your monthly service plan. for tablets or MBB devices. 9700 NW 112th Avenue, Miami, Florida 33178. Support: 1-877-836-2368. charge. Activate Now After logging in, you should be able to message through chat. However, in this case, you may face restrictions such as limited service area or data plans. The service offers affordable talk, text, and data plans with no annual contracts and no credit checks. To add airtime using a service plan PIN, text the word ADD to 611611 or click here. discount may not reflect on 1st bill. May not be reflected on 1st bill. Third-party content/downloads are addl. Valid also for certain existing Hulu-billed Hulu (Hulus ad-supported plan) subscribers (no third-party billed subscribers or premium add-on subscribers); no prorated credit or refund for current Hulu billing month, and remaining credit balances will be forfeited. Your Android phone is activated when you turn it on by entering your SIM card and setting up your Google account. access to one subscription to Hulu (Hulus ad-supported plan) per each eligible Sprint account (excl. The T-Mobile towers used by Walmart Family Mobile provide fast, reliable coverage throughout the United States. See sprint.com/globalroaming. Accts. Rates and included countries vary and may change. Credit approval required. Its plans start as low as just $25/mo. Mobile Hotspot Usage pulls from your data and off-network allowances. Apple Watch Standalone: Unlimited on US network only. charge. T-Mobile offers one of the largest, most reliable, and fastest 4G LTE networks in the United States, covering most of the country. To check for available coverage, text the word COVERAGE to 611611 or click here. $25/mo Unlimited. Unlimited Tablet Plan: Video streams at up to 480p+ resolution, music at up to 500 Kbps, streaming cloud gaming at up to 2 Mbps. If it is a GSM phone, meaning it uses a SIM card, you can call the Family Mobile customer service to inquire about reactivating the device. Contact US Mobile's 24/7 Customer Support for free by dialing 611. After high-speed data allotment is used, speeds will be reduced to 2G until the end of your bill cycle. To activate the SIM card for data use, you will need to contact the carrier and provide your SIM number. Browse common support topics for your prepaid phone. Device must register on our network before international use. To obtain instructions about features related to your phone's screen, text the word SCREEN to 611611 or click here. for tablets or MBB devices. Plan not avail. Unused mo. You can also go to a Family Mobile store and talk to a customer service representative in person. Without AutoPay, $5 more/line/mo. Your IP: Third-party content/downloads are addl charge. Discounted phones subject to add'l $25/mo./line. We will get back to you in a few minutes. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Must remain on Premium plan for a minimum of 30 days. Cancel Hulu anytime. $25/mo. Box 37380, Albuquerque, NM 87176-7380. with the latest May not be combinable with other offers. Intl Roaming: Calls from Simple Global countries, including over Wi-Fi, are $.25/min. If you don't have an account. Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers. AutoPay Pricing for lines 1-10. For more information, visit https://mytmoclaim.com/. Other Terms: Offer/coverage not available everywhere or for all phones/networks. If you're experiencing issues with your service, text the word SUPPORT to 611611 or click here. Plan not avail. Sign up here. Click to reveal To download the free Spam Detector App, text the word SPAM to 611611 or click here. The My Family mobile app offers great, affordable cell plans that keep you connected with no text, call, or data restrictions. Scam Shield: Capable device reqd. Not available for hotspots and some other data-first devices. Optimization may affect speed of video downloads; does not apply to video uploads. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. Intl svcs. This is because the cost of the plan varies based on the phone model you select. To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here. Chat with one of our agents live. To see how many points you have for the Rewards Program, or to enroll in the program, text the word POINTS to 611611 or click here. Have a question about your Sprint bill service, or device? Must remain on Premium plan for a minimum of 30 days. Chat with Support Chat with one of our agents live. To sign up to receive variety content such as News, Entertainment, Weather and more directly on your phone, text the word DIRECTORY to 611611 or click here. Watch Unlimited Plan: Music at up to 500 Kbps. Sprint MAX/Sprint MAX 55+/Sprint MAX Military General Terms: Credit approval, deposit, and, in stores & on customer service calls, $30 assisted or upgrade support charge may be required. Discounted phones subject to add'l $25/mo./line. Well text you more information. Mon-Fri: 4am-8pm PST Sat-Sun: 4am-7pm PST. This website is using a security service to protect itself from online attacks. Call Directly Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. if off-network roaming usage in a mo. or a majority of min. Click to reveal Sprint Unlimited Premium Plan: Includes unlimited domestic calling, texting, 100GB LTE MHS, VPN & P2P & data. 185.85.17.50 Unlimited Line on Us Plan: Includes unlimited domestic calling, texting, & data. Hulu may place account on inactivity hold based on Hulu usage. U.S. roaming and on-network data allotments differ: includes 200MB roaming. For instructions on setting up, retrieving, changing and resetting your voicemail password, text the word VOICEMAIL to 611611 or click here. Subsidized devices incur an add'l. To ensure your device is activated, check for a signal indicator on the top of your phones display and make sure there are no errors when sending and receiving messages or making calls. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Additional lines can be added for only $24.88/month per line. Jump to: Line Management Service Settings Line Management How do I return or exchange my device and accessories? Inc., a Verizon company. charge. Third-party content/downloads are addl. Excludes CL accounts. Sprint Unlimited Premium Plan: Includes unlimited domestic calling, texting, 100GB LTE MHS, VPN & P2P & data. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. After the 10 GB, Mobile Hotspot, VPN and P2P usage will be limited to 2G speeds. Scam Shield: Capable device reqd. for tablets or MBB devices. Surcharges are not taxes. Scam Shield: Capable device reqd. data allowance from prior mo. This website is using a security service to protect itself from online attacks. For best performance, leave any video streaming applications at their default automatic resolution setting. Unlimited data on our Network. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. The action you just performed triggered the security solution. May not be reflected on 1st bill. T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. Excludes roaming. MHS reduced to 3G speeds after 500MB/mo. Select Intl svcs are included for phone lines. Not available for hotspots and some other data-first devices. We will get back to you in a few minutes. Call and cancel hold at any time. Other features include family plans, international roaming in over 140 countries, and no activation fees. Includes selected allotment of on-network data usage for phone and mobile hotspot use and 100MB off-network data usage. for tablets/MBB devices. $25/mo. To add a line to your account, text the word MULTILINE to 611611 or click here. Finally, Straight Talk generally has higher ratings from customers compared to Walmart Family Mobile. Essentials, 30 GB & 50 GB tablet/MBB) may notice lower speeds than other customers; see plan for details. AutoPay: $5/mo. New or returning Hulu subscribers only. 3G-speed MHS. Prohibited network use rules applysee sprint.com/termsandconditions. Walmart Family Mobile operates on T-Mobiles nationwide 4G LTE network. To check the status of your order, text the word ORDER to 611611 or click here. Troubleshoot your issue by checking out our online tools. charge. Unlimited data on our Network. Overnight shipping: $14.99: Order by 1 p.m. EST Mon-Fri, get it the next business day. If you don't have an account. Add'l $25 line/mo. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_22',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');You can either check the list of compatible phones that Family Mobile offers on their website, or you can look at the list of compatible devices provided on T-Mobiles website. To report your lost or stolen device using another phone, text the word LOST to 611611 or click here. Walmart Family Mobile is a mobile virtual network operator (MVNO), which means it offers discount cell phone plans using another company's network. Additionally, some carriers may require you to call in to activate your device if it is a new line of service. charge. Unlimited Tablet Plan: Video streams at up to 480p+ resolution, music at up to 500 Kbps, streaming cloud gaming at up to 2 Mbps. Standard speeds approx. No hidden fees. Pay for your service or sign up for Auto Pay, Shop for plans, the latest phones, or even bring your own device, Looking for help? For details on our Lease to Own Program and to check eligibility, text the word SMARTPAY to 611611 or click here. with unlimited talk and text, and users can customize their data plan with up to 10GB of high-speed data. Activation required to deliver video streams at speeds that provide up to Ultra HD video capability (max 4K); some content providers may not stream their services in UHD. To update your data settings to send MMS and access the Internet, text the word APN to 611611 or click here. Tethering: 5GB high-speed data then unlimited on our network at max 3G speeds. charge. See sprint.com/globalroaming. TracFone gives you what you pay for in a number of ways. Chat with one of our agents live. Cancel Hulu anytime. After high-speed data allotment is used, speeds will be reduced to 2G until the end of your bill cycle. are not included. 2023 Sprint.com - All Rights Reserved. You can email the site owner to let them know you were blocked. While both are prepaid wireless services, which means you pay for your service in advance, they are run by two different companies. Without AutoPay, $5 more/line/mo. For security reasons, your session will time out in 2 minutes unless you choose to continue. To transfer your mobile number to a new device, text See sprint.com/taxesandfees. The centers are open 7 days a week from 8:00 a.m. to 11:45 p.m. ITS T. CORRESPONDENCE MyFamilyMobile. for tablets/MBB devices. Restrictions apply. 2 line max. for tablets or MBB devices. You can check your balance, add a plan & more! Select Intl svcs are included for phone lines. If you have any problems along the way, technical support is available at any time. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. 5G: Capable device required; coverage not available in some areas. By texting keywords to 611611 you are . If your phone happens to be an older model like a flip phone then you may still be able to reactivate it by contacting the customer service. Originally, the company was founded in 2010 and operated by Walmart subsidiary, T-Mobile USA. Capable device required for some features. Additionally, if you received your Android phone from a service provider, it may already be activated and ready to go. Includes unlimited calls and texting on capable devices. For instructions on setting up and managing Wi-Fi on your phone, text the word WIFI to 611611 or click here. Need guided support? charge. To learn how to enable LTE on your phone, text the word LTE to 611611 or click here. Activation required to deliver video streams at speeds that provide up to Ultra HD video capability (max 4K); some content providers may not stream their services in UHD. First, you will need to insert the SIM card into your phone. To activate your SIM card, you will need to take a few steps. ; or (2) 100MB or a majority of KB. For instructions on how to block or unblock a phone number from contacting you, text BLOCK or UNBLOCK to 611611 or click here. If you have any questions or need help getting set up, you can contact Walmart Family Mobiles customer service team for assistance. Video streams at up to 1.5Mbps. To determine if your cell phone is compatible with Family Mobile, you need to first determine which mobile network Family Mobile runs on. For customers that are looking for a higher data allowance, the Walmart Family Mobile Plus Plan (No Contract) offers unlimited talk, text and up to 10GB of 4G LTE data per month for only $74. Incl. To purchase Service Plans or data Add-Ons, text the word BUY to 611611 or click here. for tablets or MBB devices. $25/mo. Incl. Subsidized devices incur an add'l. Notes: . The best way to contact Family Mobile customer service is to dial 611 from your Family Mobile phone or call 1-877-367-5669. Video streams at up to 1.5 Mbps (480p); may affect speed of video downloads. Sprint Essentials: Includes unlimited domestic calling, texting, and data, & 3G-speed MHS, VPN & P2P. Intl svcs. Depending on the carrier, the specific steps may vary, but the basics are usually the same. bill cycle. Select Intl svcs.

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